Director of Service Modernizations

Brief Description

The Director of Service Modernizations is responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making to attain the desirable profit-making results for the Service Modernization Team. The Director of Service Modernizations is directly responsible for the profit and loss of the Service Modernization Team.

Requirements

Job Duties:

• Manage and direct the operations and administrative activities of the modernization business; manage and further develop internal documentation and process requirements
• Work with vendors to ensure on time delivery of components; communicate with key sub-contractors, vendors and customers; report all potential warranty claims to respective vendors and/or Mazzella Companies team members
• Travel to job sites, as needed, for sales, operations, estimating or customer relations
• Provide necessary support and field supervision for crane/modernization projects or activities; assume the role of project manager, directing all operations and field activities, as required
• Create and maintain schedule of all ongoing projects; coordinate with Field Project Engineers as to the completeness and accuracy of the schedule; oversee routine changes to the active jobs report, as needed; ensure the active jobs report reflects current status of any active modernization work and is updated as needed
• Responsible for the planning that occurs before a project is started and for the direction and management of on-site field service crews and/or subcontractors; works with the field project engineers and subcontractors to ensure all aspects of job are complete
• Provide the required support to the technical and operations members of Service Modernization Team
• Ensure business processes and standards are in accordance with Mazzella Companies policies; ensure efficient and effective use of internal resources
• Participate in the interview process with key candidates
• Resolve all customer concerns to their satisfaction and in the best interest of both the customer and Mazzella Companies
• Maintain on-going communications with sales and service departments, marketing and staff, as appropriate, regarding opportunities related to the growth of the business unit
• Monitor the profit level of Modernization team
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Committing to Lifelong Learning by completing all assigned learning and seeking opportunities to improve self
• Other duties as assigned
  
  

Education

• A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in a director role, where a number of years and proven knowledge may offset the degree requirement.
  
  

Experience & Skills

• At least 2 years in a senior management role or equivalent military experience, or the equivalent combination of education and experience is required
• Must be capable of performing the complex calculations necessary for risk assessments, resource allocation, and budgeting of modernization projects
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy
• Requires solid written and verbal communication skills
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify
  
  

Summary

At Mazzella, we're more than just a company – we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
  
  

At Mazzella, Our Core Values Drive Everything We Do

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
  
  

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.

EOE/Drug Free Workplace