What are the responsibilities and job description for the Service Support Administrator position at McCann?
Job Details
Description
Company Profile: With a rich history spanning over 55 years, McCann Industries, Inc. is a family-owned leader in heavy construction equipment and construction supply sales, operating across 10 locations. We proudly serve the Chicagoland, northern Indiana, and southwest Michigan areas, representing over 400 suppliers and manufacturers. Our commitment to quality equipment, service, repair, and supplies has made us a trusted name in the construction industry.
Job Summary: The primary purpose of the job is to assist the Service Department in the areas of service administration,
work order invoicing, and additional duties as assigned.
Qualifications
Essential Duties and Responsibilities: (additional duties may be assigned)
• Distribute Service Department phone activity based on customer inquiry
• Assist in the opening and closing of all work orders. Perform this function with accuracy and make recommendations and changes as necessary and/or as directed by the department manager.
• Proper invoicing of Customer and Internal work orders
• Tracking of after-hours log and related activities
• Perform Cashier type activities for the Service Department and Branch Bank deposits as required.
• Assist with processing and filing of OEM warranty claims
• Responsible for department paperwork filing
• Print/post administrative and departmental benchmarks
• Perform Customer follow up calls
• Assist with Technician payroll and recordkeeping, i.e. vacation time, sick time, overtime equalization, etc.
• Perform administrative functions that help any and all departments maintain proper customer satisfaction
• Telematics Administration - Activate systems, customer set up / notification, renew/purchase subscriptions, manage customer fleet access and data base
• CASE ProCare and Other maintenance – Monthly organization (manage spreadsheet), planned service events, customer contact, non-ProCare service events.
• Manage PIP, ETIM and SiteConnect activities – Proactive approach on monitoring machine diagnostics and fleet notifications, Manage PIP open list monthly and understand PIP parameters, service call status - customers notifications, additional work opportunities.
• Assist with local Service Manager communication - Review machine history, Review customer account status, ID contacts & preferred method of communication, customer contact, confirmed services allowed/needed, service event/repair charges.
Education/Experience:
- 6 months - 1 year related experience and/or training, or an equivalent combination of education and experience
- Fluency with Microsoft Office Suite.
- Ability to calculate figures and amounts such as discounts, interest, proportions percentages, area, circumference and volume.
- Apply concepts of basic algebra and geometry
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; with problems involving several concrete variables in standardized situations.
