What are the responsibilities and job description for the Service Writer position at McFarlane's?
Job Summary
Plan and coordinate operations of auto/tire service department. Maintain systems and procedures for operating efficiency.
Duties and Responsibilities:
- Ensure service activities, programs, and projects are carried out in accordance with established specifications, schedules, and standards; coordinate interdepartmental functions to minimize delays; meet with department members on a regular basis to review project status and plan future actions.
Specifically:
- Verify customer information is current in the system and on all work orders.
- Provide excellent customer service at all times and ensure customers' needs are met and completed in a timely fashion, keeping communication lines open and clear.
- Accurately provide service estimates.
- Audit work orders using mechanic information.
- Maintain overall cleanliness of the service desk area.
- Support functions for time/job recording.
- Coordinate hauling of equipment if necessary.
- Collect payment for work performed.
- Perform additional duties as requested.
- Attend regularly scheduled shifts.
Education and Experience:
- Prefers a two-year technical degree in an engine service-related field.
- Four years' prior Service Writer experience preferred.
- Strong customer service skills.
- Familiarity with various engine service-related processes and materials.
- Excellent written and verbal communication skills.
- Strong problem-solving and analysis skills.
- Bilingual in English and Spanish preferred.
Safety and Physical Requirements:
This position requires active work. The employee occasionally sits for extended periods; walks through the service shop; talks and hears. This job operates in a service setting. Uses office equipment like computers, phones, and photocopiers. Ability to lift up to 50 lbs. Requires close vision and distance vision.
Competitive benefits include health, dental, vision, life, and disability insurances, 401(k) with match, Paid Time Off, Health Savings Account, Paid Training Opportunities, Generous Employee Discount, and more.
