What are the responsibilities and job description for the Guest Service Agent position at MEA?
COMPANY OVERVIEW:
MEA, named by The New York Times as “the world’s first midlife wisdom school,” provides 5-day workshops where participants explore topics revolving around transitions, finding purpose, and owning wisdom, under the principle that wisdom is shared, not taught. Participants spend their time over the workshop in a combination of classroom and experiential modules, in the comfort of upscale accommodations that one could expect from a luxury boutique hotel.
MEA is dedicated to transforming aging. We are growing the first MEA Regenerative Community on Rising Circle Ranch (formerly Saddleback Ranch), grounded in our 4 Pillars of Regeneration: Soil, Soul, Community, Locale. Saddleback Ranch consists of 2,566 acres of Pinyon Pine and Juniper Savannah located 30 minutes south of Santa Fe, NM. MEA is not just a workplace; it's a sanctuary for personal and professional exploration for both our guests and ourselves. Your journey is our shared mission, and together, we’ll redefine midlife for all.
JOB SUMMARY:
Guest Services is responsible for making our guests feel welcome and setting the tone for their experience. Guest Services staff is responsible for checking guests in and out, concierge services, and serving assistance with the Food and Beverage Department. The person in this role must possess good communication skills and have the ability to resolve conflict and maintain a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Greet all guests in close proximity and make each feel important by providing a genuine welcome
- Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized
- View reservations before arrival and create guest profiles that we can utilize to enhance their experience
- Check guests in and out of the hotel in a confident, professional, and personalized manner
- Assist the Admissions Department with reservation updates as needed.
- Maintain an accurate log of guest communications for assistance or feedback, and ensure completion of all items
- Provide food and beverage service for breakfast, lunch and dinner meal periods.
- Prep and deliver guest amenities prior to arrival.
- Maintain accuracy with all reservation related payment and billing procedures
- Assist in the development of and implementation of special projects
- Comprehensive knowledge of program availability, current rates and/or special events.
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
- Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary.
- Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met.
- Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisor
Job Types: Full-time, Part-time
Salary: $20.00 per hour (plus included in resort tip pool)
Expected hours: No more than 40 per week
Benefits:
- Health Insurance - 5 options (3 free options for employee coverage)
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
Work setting:
- In-person
- Resort / Ranch
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $20