What are the responsibilities and job description for the Service Coordinator position at Mecon?
Job Details
Level
Experienced
Job Location
Kenyon - Tampa, FL
Description
Kenyon & Partners, Inc.
A FirstCall Mechanical Company
SERVICE COORDINATOR
Location: Tampa, Florida
WHO IS KENYON & PARTNERS, INC?
Kenyon & Partners, Inc. is an established mechanical, electrical, and plumbing construction company that is growing at a fast pace. We have been in business for 19 years servicing Central Florida. Services range from HVAC, Mason/Concrete, Carpentry, Drywall, Pipe Welding, Sheet Metal, and Electrical in a commercial environment.
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
Kenyon & Partners, Inc. is seeking a Fulltime Service Coordinator with 5 years’ experience in a commercial HVAC dispatch and billing role. Must be detail-oriented, organized, and have excellent analytic/problem-solving abilities. Ideal candidate should possess excellent verbal, written communication, and interpersonal skills.
Job Responsibilities
The Construction Administrative Assistant will perform a wide range of administrative and office support activities for the construction department managers and supervisors to facilitate the efficient operation of the organization.
Qualifications
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal And Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Has ability to work remote when not required in office for project-specific requirements.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Level
Experienced
Job Location
Kenyon - Tampa, FL
Description
Kenyon & Partners, Inc.
A FirstCall Mechanical Company
SERVICE COORDINATOR
Location: Tampa, Florida
WHO IS KENYON & PARTNERS, INC?
Kenyon & Partners, Inc. is an established mechanical, electrical, and plumbing construction company that is growing at a fast pace. We have been in business for 19 years servicing Central Florida. Services range from HVAC, Mason/Concrete, Carpentry, Drywall, Pipe Welding, Sheet Metal, and Electrical in a commercial environment.
WHO IS FIRSTCALL MECHANICAL?
FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.
FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.
Benefits Overview
- Competitive pay, paid weekly
- Medical, Dental & Vision Insurance
- Short & Long-Term Disability
- Life Insurance/Supplemental Life Insurance
- Benefits eligibility begins the 1st of the month after hire date 401k retirement savings with 5% match
- Up to 4 weeks of Paid Time Off
- 9 Paid Holidays Veterans Day for our Vets
- FirstCall Academy for training & development
- Learning and Education Assistance Program (LEAP) Generous Employee Referral Program - $2,500
- EAP – Employee Assistance Program
- Company vehicle or allowance based on the job
- Mobile phone or phone allowance based on the job
- Company uniforms & work boot allowance
- Affiliate Company transfers
Kenyon & Partners, Inc. is seeking a Fulltime Service Coordinator with 5 years’ experience in a commercial HVAC dispatch and billing role. Must be detail-oriented, organized, and have excellent analytic/problem-solving abilities. Ideal candidate should possess excellent verbal, written communication, and interpersonal skills.
Job Responsibilities
- Work collaboratively with their team, the director and service manager to maximize productivity.
- Review field generated paperwork and prepare invoicing per company procedure in a timely manner.
- Schedule and create work orders for preventative maintenance, service repairs & replacements.
- Maintain schedule for the service department by dispatching the appropriate service tech based on skills required, nature of the call, location, and urgency.
- Keep customers informed of all changes to committed schedules.
- Purchases and expedites materials, filters, equipment, and parts in a timely/cost-effective manner.
- Audit service payroll time, sync to QuickBooks, and provide necessary paperwork for payroll processes.
- Keeps supervisor informed of any problems associated with customers or technicians.
- Assist management in keeping technicians on task and ensure that their paperwork is returned properly.
- Monthly reports.
- Answer Phones, greet incoming visitors.
- Collections.
- At least 5 years of hands-on commercial HVAC service coordination including billing and dispatching.
- In depth knowledge in Microsoft: Excel, Word, and Outlook.
- MUST be able to meet deadlines and work under pressure.
- Excellent organizational and communications skills.
- Must be able to type 45 WPM.
- Knowledge of QuickBooks is desired.
- Ideal candidate would have moderate to high technical knowledge in working with various computer systems/software, & mobile devices (Android Phones, & Apple iPads). On the job training will be available.
- Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
The Construction Administrative Assistant will perform a wide range of administrative and office support activities for the construction department managers and supervisors to facilitate the efficient operation of the organization.
Qualifications
- Construction permitting experience helpful
- Experience of Microsoft Office software
- Previous experience in a construction-related support role is required
- Experience with COINS software helpful
Strategic Skills
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Operating Skills
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.
Behavior Skills
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Personal And Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.
Environmental Requirements
Has ability to work remote when not required in office for project-specific requirements.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
