About BioTouch:
BioTouch has been delivering innovative specimen and client management solutions since 2005, and understands the challenges that laboratories encounter with their pre-analytical processes. Their client support solutions include supply and kit management, inventory management, specimen and supply logistics, and client management technology. When partnering with BioTouch, laboratories benefit from the company’s specimen management expertise to reduce costs, improve client service levels, and improve overall operational efficiencies. BioTouch is committed to helping laboratories thrive in today’s changing healthcare landscape without sacrificing quality or service.
POSITION OVERVIEW:
The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.
Shift: 2nd, Monday through Friday, 2:00 PM to 10:30 PM
Hourly Rate: $25.24/hr Responsibilities DUTIES & RESPONSIBILITIES:
· Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.
· Assign and dispatch all will calls and STAT’s.
· Monitor online dispatch board for potential issues.
· Add, change or delete scheduled stops in planning.
· Research and resolve client issues quickly and accurately.
· Communicate unresolved client issues to direct supervisor immediately.
· Monitor status of deliveries and pickups to ensure timely delivery to client.
· Assist couriers as needed to help ensure routes are completed to client expectations.
· Review route sheets for accuracy.
· Negotiate courier payout.
· Monitor and utilize web-based applications, tools, and reports.
· Ensure policies and procedures as defined by clients and the company are being met.
· Prepare SOP for each account; shift turnover.
· Perform other duties as assigned. Required Skills QUALIFICATIONS & REQUIREMENTS:

• Effective communicator, both written and oral.
• Excellent interpersonal and customer service skills.
• Team oriented environment.
• Strong problem solving skills and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient in Microsoft Office or related software.
• Some college or college degree in business, logistics or related field preferred.
• 3 years of customer service experience required.
• Courier software experience a plus.

PHYSICAL REQUIREMENTS :

• Prolonged sitting at a desk.
• Heavy communication via phone and email.
• Ability to lift up to 15 lbs at a time.