What are the responsibilities and job description for the Healthcare Customer Service Representative position at Medical West Respiratory Services?
Overview
We are seeking a Healthcare Customer Service Representative to join our team. The ideal candidate will play a crucial role in ensuring positive patient experiences by providing exceptional customer service and support in a healthcare setting.
Duties
- Respond to patient inquiries and provide information about services
- Schedule appointments and maintain accurate patient records
- Assist with insurance verification and billing inquiries
- Communicate effectively with patients, healthcare providers, and internal staff
- Utilize medical terminology to accurately document patient interactions
- Perform data entry tasks with a high level of accuracy
- Analyze customer needs and recommend appropriate solutions
Requirements
- Strong customer service skills with the ability to handle inquiries professionally
- Proficiency in medical terminology and understanding of medical office procedures
- Excellent phone etiquette and communication skills
- Ability to analyze information and problem-solve effectively
- Experience with computerized systems for data entry is advantageous
Job Type: Full-time
Work Location: In person
Salary : $29,700 - $37,600