Network Engineer (W2 - Hybrid)

We are looking out for Network Engineer in Dearborn, MI (Hybrid) for 12 month’s contract, please go through below job description and if interested please share your resume to andraju@megansoft.com ASAP.

Job Title: Network Engineer - W2 Position

Location: Dearborn, MI – Hybrid

Duration: 12 Months

Rate $35/hr on W2 all-inclusive

Position Description

We are focused on implementing the next generation of Contact Center Telephony solutions that allow new capabilities to be added quickly to support a rapidly changing business environment. This position is for a Telephony Engineer. This technical position will be part of a voice transport team providing engineering, planning and support responsibilities the contact centers.

Duties Include

• Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE’s and Customer Edge Routers.
• Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI’s are being met.
• Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations.
• Escalation point for production support incidents and problems.
• Work on voice transport problems of diverse scope and complexity.
• Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes and perform annual disaster recovery tests.
• Cross training team members.
  
  

Skills Required

• Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications
• Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
• Firm understanding of Cisco hardware and configurations (CODEC’s, dial-peers, VLAN’s, BGP, etc.)
• Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools)
• Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.)
  
  

Skills Preferred

• Familiarity with IP telephony and IP contact center solutions including Cisco’s UCCE, CUCM and predictive dialers and how these systems integrate in an enterprise contact center solution
• Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task
• Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
  
  

Experience Required

• 5 years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations
• Experience in designing and implementing complex voice components and services
  
  

Experience Preferred

• Previous carrier experience
  
  

Education Required

• Associate’s Degree in IT related field or equivalent training