Resident Aide

Job Description

The Resident Aide provides professional, compassionate, and safe care for all residents under the direction of the Lead Resident Aide and the Program Manager. The Resident Aid is responsible for providing support and advocacy through crisis intervention, conflict resolution. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets, and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants

Responsibilities

• Patrol grounds regularly and ensure that the property’s doors, windows, and gates are secure
• Address alarms and disturbances in a safe manner, calling proper authorities if necessary
• Monitor entrance and departure of visitors and other persons to maintain security of premises
• Respond to client’s needs promptly, professionally, and with great courtesy.
• Write reports of daily activities and irregularities, such as calls to emergency services, criminal activity such as property damage and theft, presence of unauthorized persons, or other unusual occurrences
• Contact emergency services (e.g. police, fire departments, PMRT) in cases of emergency, such as a health or mental health crisis, fire, or presence of unauthorized persons
• Be a welcoming presence onsite for tenants to engage with, by answering questions and providing information to tenants during evening and weekend hours
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
• Mediate conflicts that arise and attempt to de-escalate tenants who are exhibiting behavior that is anxious/aggressive or may be violating house rules or lease
• Monitor onsite cameras to screen hallways and entrances to address any issues that arise in a timely manner
• Monitor the house and residents, make rounds, as necessary.
• Respond promptly and appropriately to emergency situations. Document and report unusual occurrences, incidents, and injuries.
• Other duties include medication monitoring and maintaining all elements of client folders with emphasis on accuracy, thoroughness, and timeliness.
• Contact proper persons and/or after-hours maintenance for emergencies
• Assists tenants if they are locked out of their unit
• Participate in Wellness Checks performed if it is determined that a tenant may be experiencing a health crisis, as well as provide onsite emergency CPR and the administration of Basic First Aid and Naloxone if necessary.
• Coordinate with onsite service staff in regard to tenants that need after-hours monitoring, follow-up, or assistance
• Assess tenants experiencing severe mental health symptoms and contact Psychiatric Medical Response Team (PMRT) if a tenant exhibits behavior that is harmful to self or others.
• Understand the building lease term agreement and house rules
• Support tenants with a harm reduction and trauma informed care approach.
• Attend regular monthly team meetings/trainings.
• Manage tenant photo logs and guest sign-in
• Understand resident-specific personal and medical needs to best support tenants and create relationships
• Work with service staff and other MENTORS departments to coordinate and assist with tours, volunteer groups, onsite meetings, and unit viewings
• Coordinate onsite evening/weekend events and social activities for tenant engagement
• Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites)
• Additional tasks, projects, and responsibilities as assigned by supervisor
• Maintain site cleaning routine, interior all rooms and kitchen areas and exterior including storage and site grounds. Ensure that rooms are neat and clean, hallways are free of obstructions and other safety hazards. Assist with kitchen duties as needed and with cleaning room turnovers, house laundry, and donations
• Always maintain resident confidentiality.
• Perform other duties as assigned by your immediate supervisor and/or management personnel
• Follow all program rules and organization policies and procedures.

Skills 

• Service orientated
• Active listening
• Excellent organizational and time management skills
• Must be a safety conscious person
• Must be focused, confident, and observant. 
• Knowledge of community resources in area of residence
• Comfortable working with diverse populations including formerly incarcerated individuals, undocumented individuals, LGBT populations, communities of color, and those experiencing homelessness, substance abuse, and/or mental illness
• Comfort with facilitating housing search skills including housing location, filling out housing applications, and the lease-up process  
• Exceptional ability to connect and engage with people 
• Detail oriented
• Demonstrated ability to prioritize roles, tasks, and deliverables  
• Knowledge of tenant/landlord law and tenant/landlord relations  
• Creative problem-solving skills  
• Write complete Case Notes and chart in electronic data entry and documentation database  
• Strong advocacy skills  
• Ability to work in a team and independently  
• Able to meet identified administrative deadlines and program deliverables  
• Advocacy and case management skills
• Knowledge of local social service resources/providers
• Ability to manage multiple cases efficiently and effectively
• Effective problem-solving skills
• Strong communication and interpersonal skills
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities and independent work skills
• Ability to provide crisis interventions
• Maintain and execute confidential information according to HIPAA standards

Job Qualifications

• Education: High School Diploma or GED Equivalent, Bachelor’s Degree (Social Work or related field) preferred
• Experience: At least 1 year of experience in car giver role, resident assistant, resident living aide, nursing home assistant, in home care care giver, home health aide or 1 year of experience in a related field, specifically with homeless or low income individuals
• Experience in dealing with substance abuse, mental health, and crisis intervention desired
• Valid California driver's license, auto insurance and have reliable transportation. Use of a personal vehicle to travel between worksites and other locations is required  
• Willingness to work in various environments, including jail settings, street outreach, home visits, homeless encampments and/or shelters
• Able to work flexible job hours
• Passion for ending homelessness. Able to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness  
• Desire to work with families experiencing homelessness from trauma-informed and strengths-based frameworks  
• Knowledge of case management services and clinical approaches of Trauma-Informed Care, Motivational Interviewing, and Harm Reduction Models are preferred  
• Able to utilize housing assistance programs including: CalWorks Move-In Assistance, EHAP, etc. 
• Bilingual: Spanish/English preferred, but not required 
• Obtain and maintain CPR/First Aid Certification 
• Ability to pass post-offer Tuberculosis (TB) clearances (Health Screening)
• Must have the ability to lift a minimum of 50 pounds
• Must be able to work a flexible schedule to include evenings, weekends, and holidays at multiple sites