Field Service Technician I - Phoenix, AZ

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician I to perform maintenance and service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role also includes battery installations and routine testing to ensure reliable performance for our customers.

What You’ll Do:

• Deliver On-Site Support: Perform preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.

• Schedule with Precision: Serve as the primary customer contact for scheduling routine service and preventative maintenance work.

• Troubleshoot and Repair: Conduct routine troubleshooting and repair work on power quality products, ensuring optimal performance.

• Handle Battery Maintenance: Perform battery installations and routine testing, maintaining reliability and safety.

• Keep Service Flowing: Execute maintenance procedures on a periodical flow, ensuring customer satisfaction and product longevity.

• Document Everything: Maintain detailed service records and provide comprehensive documentation of all services performed.

• Inspect and Test: Examine returned products, components, and systems to determine defects and operational status.

• Collaborate Across Teams: Work with other MEPPI departments, including Engineering, to identify product solutions for improved performance and protection.

• Submit Accurate Reports: File expense reports promptly and accurately in accordance with company policies.

• Be a Positive Representative: Further the goals and positive image of the division by conducting business with customers, suppliers, and internal teams in a timely and cooperative manner.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 0-1 years of experience in troubleshooting and repair of technical, electrical, or electronic products—or equivalent education and experience.

• Technical Expertise: Developed knowledge and proficiency with mechanical and electronic test equipment.

• Communication Skills: Strong verbal and interpersonal skills to communicate professionally with customers and team members.

• Technical Knowledge: Ability to identify and resolve technical issues effectively and efficiently.

• Technology Proficiency: Developed computer skills, with emphasis on Microsoft Office products and MRP/ERP business systems.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.

• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions.

• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.

• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.

• Exclusive Employee Discounts: Enjoy profit sharing and special discounts on our products and services, designed to make your life better.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.