We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career in the retail automotive business.

How You Will Make an Impact

Our guests seek luxury, value, and world-class service. As a Parts Manager, you will manage and ensure the Parts department is operating efficiently to support the dealership in delivering world-class service. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
• Analyzes sales, expenses, and inventory monthly to maintain profit goals
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness
• Hires, trains, motivates, counsels, and monitors the performance of all parts of department staff
• Prepares and administers an annual operating budget for the parts department
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public
• Forecasts goals and objectives for the department and strives to meet them
• Establishes pricing parameters in each customer category that generate sufficient gross profit and produce a satisfactory profit while maintaining customer loyalty
• Establishes individual parts inventory levels and balances them for maximum turnover
• Ensures that parts inventory turns
• Monitors and adjusts inventory to minimize obsolescence
• Ensures all parts are properly tagged so that the dealership recovers full credit from the factory
• Supervises stock order procedures
• Sets and enforces a policy on the special ordering of parts
• Provides technical assistance to parts department employees
• Monitors parts department employees' payroll records
• Coordinates a prompt, efficient, and timely flow of paperwork
• Directs shipping and receiving efforts to ensure timely processing
• Develops and utilizes a lost sales tracking report
• Develops sales promotions
• Takes advantage of all manufacturers' inventory co-op advertising
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines
• Ensures that all dealership purchases are properly accounted for before payment is made
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales
• Understand the importance of teamwork and communication in fixed operations

Skills Needed to Win:

• Experience in an automotive parts department as a parts manager
• 2 years of supervisory experience
• Excellent communication and managerial skills
• Ability to operate the department profitably within dealership guidelines
• Experience in a thriving automotive wholesale parts operation
• Experience with the brand(s) represented by the dealership
• Proficiency with the EPC for the brands represented by the dealership

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T2