IT Support Technician I

Job Details

Baton Rouge - Baton Rouge, LA Hybrid Full Time Information Technology

Description

This position is remote, working primarily from home, traveling to company locations in Louisiana and Mississippi as needed for technical support. Ideal candidate will be based in the Baton Rouge area.

Overview

Community of Resources (COR) is a division of Merchants and Marine Bank, proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 300 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees.

Why Work for Us

• Medical, Vision and Dental Insurance
• 401-K Plan
• 11 Paid Holidays
• Personal Paid Time Off
• Term Life, AD&D and Disability Insurance
• Tuition Reimbursement
• Fitness Center Reimbursement
  
  

Job Purpose

This position is a part of the broader IT Support team and as such may perform a variety of duties. The incumbent in this particular role will primarily focus on the Network Technician duties listed below but will work help-desk tickets when not engaged in other projects. Needs networking cabling experience, cisco routing and switching devices, Meraki experience preferred. Must have experience with Windows 11 and Microsoft Office 365.

Duties And Responsibilities

• Network Infrastructure: Assist with monitoring and maintaining the local area network (LAN) and network equipment to ensure connectivity and reliability.
• End-User Support: Provide technical assistance and support to bank employees for hardware, software, and network-related issues. Respond to help desk tickets and resolve IT problems promptly.
• Computer Setup and Maintenance: Assist in the installation, configuration, and maintenance of desktops, laptops, and peripherals for new and existing staff members.
• Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, productivity applications, and specialized banking software.
• Security Management: Collaborate with the IT team to implement and enforce security protocols and best practices. Monitor systems for security breaches and assist with cybersecurity measures.
• Data Backups and Recovery: Assist in regular data backups and ensure data recovery procedures are tested and functional.
• Inventory Management: Maintain an accurate inventory of IT equipment, software licenses, and peripherals.
• User Training: Assist in providing basic IT training to bank employees to enhance their technical skills and awareness of security protocols.
• Technology Upgrades: Participate in IT projects, such as hardware upgrades, software installations, and system migrations.
• Documentation: Keep accurate records of IT-related activities, including support requests, troubleshooting steps, and solutions.
• Other duties assigned by management.
  
  

Qualifications

• Education: High school diploma or equivalent. A relevant associate or bachelor's degree in IT or a related field is preferred but not mandatory.
• Technical Knowledge: Basic understanding of computer hardware, software, and networking concepts. Needs networking cabling experience, cisco routing and switching devices, Meraki experience preferred. Must have experience with Windows 11 and Microsoft Office 365.
• Customer Service Skills: Strong interpersonal and communication skills with a focus on delivering exceptional customer service to our brand team members.
• Problem-Solving Abilities: Demonstrated ability to analyze and troubleshoot technical issues effectively.
• Organizational Skills: Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
• Team Player: Willingness to collaborate with the IT team and other departments to achieve common goals.
• Adaptability: Ability to adapt to new technologies and learn quickly on the job.
• Ethics and Confidentiality: Understanding of the importance of data security, ethics, and maintaining customer/bank confidentiality.
• Must have a valid driver license and current car insurance.
  
  

Working Conditions

• Requires occasional traveling to offsite locations and other branches.
• Occasional activities subject to significant volume changes of a seasonal/clinical nature.
• Occasional bending, reaching, frequent sitting, standing, twisting, and l walking, 20% of the time.
• The employee is frequently required to operate a computer, printer, copy machine, telephone, and/or other office equipment.
• The employee frequently exchanges information with others and must be able to do so in an effective manner. Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.
• The employee may frequently reach for files, books, computers, and comparable items in high or low places and must have the ability to bend, stoop, or reach.
• The typical schedule is 40 hours per week, Monday through Friday. Overtime or extended hours may be occasionally required, which will be compensated.
• This position could allow some remote work at the discretion of the manager.
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee may frequently move items up to 20 pounds and occasionally move items up to 50 pounds.
  
  

Direct Reports

None

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected under applicable law.