What are the responsibilities and job description for the Child Care Specialist - DHS position at Mesa County?
Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.
Our Mission:
The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stabilization and opportunity for meaningful employment.
Our Values:Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork
Job Summary:
Conducts duties associated with the delivery of services and determines eligibility for receipt of child care assistance. Interprets rules and regulations of child care program areas. Facilitates/coordinates the processes and procedures necessary to provide clients with assistance. Performs calculations and accounting functions necessary to establish eligibility and to determine the necessary steps to resolve client situations. This position will require computer skills and customer service skills.Essential Duties:
(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents).
- Determines eligibility for various child care assistance programs using the state computer system.
- Conducts interviews and gathers information such as income, financial resources, child care arrangements, etc. Assists clients in completing forms and obtaining the necessary documentation for program participation.
- Approves or denies applications, closes cases as necessary, and notifies clients of decisions in writing. Transfers cases to the appropriate eligibility specialist, or caseload.
- Assesses client needs and makes referrals to other agency and community services.
- Verifies all information through computer data banks, pay stubs, contacts with employers and banks, etc. Manages workload and paper flow.
- Informs recipients/applicants of rules and regulations and their rights and responsibilities for eligibility to receive assistance.
- Establishes and conducts the necessary accounting processes and procedures to record and account for child care assistance payments.
- Provides prompt and accurate answers to questions about child care programs and other resources available through the state, the community, or within the agency.
- Works independently to process case changes as they occur and stays timely per county and state policy and rules.
- Ensures that all case documents are filed in the electronic data storage file correctly and in a timely manner
- Communicates in a timely and responsive manner with internal teams, community organizations, providers, and State Staff.
- Oral and written communications must be clear and effective.
- Attends team and division meetings as requested. Works effectively in a team environment, providing assistance to co-workers as needed.
- Attends training as assigned.
- Attends meetings as a representative of the department; conducts self in accordance with department.
- Provides customer service by actively listening to and being inquisitive about the whole person and engaging in service delivery with a collaborative, human-centered approach.
- Performs other related duties as assigned
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or equivalent and two (2) years office or public service experience required.
Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Preferred: Bilingual (English/Spanish)
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds.
Work is generally confined to a standard office environment.
In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:
A seniority system that rewards employees based on length of employment.
A merit system that rewards employees for exceptional job performance.
Education, training, or experience to the extent that they are reasonably related to the work in question.
Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts
Travel, if the travel is a regular and necessary condition of the work performed
This position is eligible for the following Mesa County benefits:
- Medical
- Dental
- Vision
- Retirement
- Paid Sick and Vacation Leave
- Life insurance
- Long term disability
Salary : $21
