Sales/Customer Service Representative

Job Overview
We are seeking a motivated and enthusiastic Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while also driving sales. Your ability to communicate effectively and analyze customer needs will be key to ensuring customer satisfaction and loyalty.

Responsibilities

Job Responsibilities

1. Customer Service:

• Assist customers in choosing suitable wireless plans, phones, and accessories.

• Provide excellent service by resolving inquiries and troubleshooting issues.

2. Sales:

• Promote and sell wireless services, prepaid plans, and mobile devices.

• Meet or exceed individual and store sales targets.

3. Product Knowledge:

• Stay updated on wireless plans, new devices, and promotional offers.

• Educate customers on features, benefits, and usage of products.

4. Store Operations:

• Process transactions, including activations and payments.

• Manage inventory, restock shelves, and ensure a clean and organized workspace.

Skills and Qualifications

1. Education:

• High school diploma or equivalent (some roles may prefer prior retail experience).

2. Communication Skills:

• Strong verbal communication and ability to explain technical details in simple terms.

3. Sales Experience:

• Previous experience in retail sales or customer service is highly valued.

• Demonstrated ability to upsell and close sales.

4. T echnical Skills:

• Familiarity with smartphones, wireless services, and basic troubleshooting.

5. T eam Player:

• Ability to collaborate with colleagues to meet store goals.

6. Flexibility:

• Willingness to work evenings, weekends, and holidays.

Additional Desirable Traits

• Proficiency in multiple languages to assist a diverse customer base.

• Problem-solving skills to address and resolve customer concerns effectively.

• Energetic, self-motivated, and target-driven personality.

Other duties as assigned.

Competitive Pay with great commission for activations and accessories sales

Job Types: Full-time, Part-time, Temporary

Pay: $9.00 - $18.00 per hour

Expected hours: 20 – 50 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Shift:

• Day shift
• Evening shift
• Morning shift
• No nights

Application Question(s):

• Are you able to work weekends?

Experience:

• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Harrisburg, PA 17110 (Required)

Ability to Relocate:

• Harrisburg, PA 17110: Relocate before starting work (Preferred)

Work Location: In person

Salary : $9 - $18