What are the responsibilities and job description for the CSR - Customer Service Representative position at Metro Store?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be crucial in ensuring customer satisfaction. This position requires strong phone etiquette and the ability to manage both inbound and outbound calls while maintaining a positive attitude.
Responsibilities
- Provide outstanding customer support by addressing inquiries and resolving issues promptly.
- Handle inbound calls from clients, ensuring their needs are met with professionalism.
- Maintain accurate records of customer interactions in our computerized system.
- Collaborate with team members to improve service delivery and client satisfaction.
- Assist in managing client services, ensuring all requests are handled efficiently.
- Utilize bilingual or multilingual skills to assist a diverse clientele as needed.
Qualifications
- Proven experience in a customer service role, preferably within a call center environment.
- Strong phone etiquette and communication skills, both verbal and written.
- Proficiency in using computer systems for data entry and record keeping.
- Bilingual or multilingual abilities are highly desirable, enhancing communication with clients.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- A team player with a positive attitude towards helping others and delivering exceptional service.
- Previous experience in client services or office settings is a plus.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
- Night shift
Application Question(s):
- Are you able to start at 6a?
Experience:
- Customer service: 1 year (Required)
- Supervising: 1 year (Required)
Work Location: In person
Salary : $15 - $18
