What are the responsibilities and job description for the Field Service Specialist - Chemical Instrumentation position at Metrohm USA?
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Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments?
It's an exciting time at Metrohm USA!
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist to join our team in the Newark, NJ area. The ideal candidate will be based in Philadelphia or closely surrounding areas. This position will provide field service coverage to the greater Philadelphia area as part of the Mid-Atlantic region which includes but is not limited to a 2-hour driving radius from Philadelphia.
It’s your chance to be an integral part of dynamic team and make an immediate impact!
As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience to solve customer’s instrumentation issues and ensure optimal system performance.
On-site service may include simple-to-complex repairs, installations, preventive maintenance, certification, refresher training and more.
You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work. You will have the resources to support the client face to face, via phone, email and WebEx. The ability to juggle/prioritize a busy schedule over a large territory essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.
Ideal Experience and Education:
BS/BA in Chemistry (or closely related degree) and 4 years of hands-on repair experience with scientific equipment. Experience traveling for business in the past is a plus.
Additional requirements:
Successful completion of a pre-employment background check, employment and education verification and a 10-panel drug screening, which includes marijuana, is also necessary.
At Metrohm USA, we're more than a leader in chemical analysis; we're a community driven by passion, integrity, and a commitment to quality and innovation. With expertise in both laboratory and process systems for titration, ion chromatography, electrochemistry, and spectroscopy, our approach goes far beyond just technology. We believe in creating an environment where our people feel valued, heard, and inspired to do their best, ensuring that we not only deliver exceptional solutions but also foster a culture of mutual respect and continuous improvement. The way we take care of customers is deeply embedded in our culture, making every Metrohm experience uniquely personal and supportive.
Discover how our dedication to both science and humanity shapes everything we do at www.metrohm.com
Eligible employees may choose to participate in the following benefits:
- Comprehensive Medical, Dental and Vision
- Basic life insurance and accidental death and dismemberment
- Short- and long-term disability
- Tuition reimbursement program
- Paid vacation, holidays, sick and personal days
- 401k savings
- And more!
Metrohm USA, Inc. is an Equal Opportunity Employer.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.
Metrohm USA, Inc. is an E-Verify employer.
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