What are the responsibilities and job description for the Field Service Specialist - Ion Chromatography position at Metrohm USA?
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Do you enjoy solving customer problems? Do you excel at troubleshooting scientific instruments?
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist – Ion Chromatography to join our team in the Boise, Idaho. Travel outside of the assign region may be required to assist in another part of the U.S.
It’s your chance to be an integral part of dynamic team and make an immediate impact!
As a successful Metrohm Field Service Specialist you will apply your instrument /chemistry knowledge and technical experience with ion chromatography equipment to solve customer’s instrumentation issues and ensure optimal system performance.
On-site services will include a range of tasks, from simple to complex repairs, installations, preventive maintenance, certifications, and refresher training for benchtop Ion Chromatography (IC) equipment. In addition, this role provides the opportunity to collaborate with Metrohm’s Process Analytics customers, focusing on IC equipment integrated within Metrohm’s advanced Process Analytics solutions.
You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work. You will have the resources to support the client face to face, via phone, email and Microsoft Teams. The ability to juggle and prioritize a busy schedule over a large territory and work within a team is essential; positive customer relations, as well as good collaboration with local Sales colleagues and customer support, ensure sure-fire success in this role. Significant field travel will be required.
Ideal Experience and Education:
BS/BA in Chemistry (or closely related degree) and 2-4 years of hands-on repair experience with ion chromatography, and other chemical instrumentation equipment. Experience traveling for business in the past is a plus.
Additional requirements: Successful completion of a pre-employment background check, employment and education verification and a 10-panel drug screening, which includes marijuana, is also necessary.
At Metrohm USA, we're more than a leader in chemical analysis; we're a community driven by passion, integrity, and a commitment to quality and innovation. With expertise in both laboratory and process systems for titration, ion chromatography, electrochemistry, and spectroscopy, our approach goes far beyond just technology. We believe in creating an environment where our people feel valued, heard, and inspired to do their best, ensuring that we not only deliver exceptional solutions but also foster a culture of mutual respect and continuous improvement. The way we take care of customers is deeply embedded in our culture, making every Metrohm experience uniquely personal and supportive.
Discover how our dedication to both science and humanity shapes everything we do at www.metrohm.com
Eligible employees may choose to participate in the following benefits:
- Comprehensive Medical, Dental and Vision
- Basic life insurance and accidental death and dismemberment
- Short- and long-term disability
- Tuition reimbursement program
- Paid vacation, holidays, sick and personal days
- 401k savings
- And more!
Metrohm USA, Inc. is an Equal Opportunity Employer.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Metrohm USA, Inc. is a federal contractor with a commitment to engage in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities.
Metrohm USA, Inc. is an E-Verify employer.
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