TITLE: Property Manager - Floating

REPORTS TO: Regional Property Manager

FLSA STATUS: Exempt

The Property Manager - Floating oversees all Operations, Administration and Property Evaluations and Services for assigned properties at Metropolitan Holdings. This individual is the main point of contact and support for (where applicable) the Service Manager, Service Techs, Assistant Portfolio Managers and Leasing Specialists across the assigned property.

JOB DUTIES:

• Assists in budget preparation, meets/exceeds budget, and ensures all receivables are handled according to defined standards.
• Ensures accuracy of all resident ledgers and accounts, executes the delinquent account tasks according to company standards, and ensures all invoices are accurate and submitted in a timely manner.
• Participates in staff selection/interview process and supervises, trains, and provides support and direction to the staff.
• Resolves personnel issues and supports team building, prepares annual reviews, implements goals and personal development plans for staff, and supports/motivates staff to participate in classes and training.
• Maintains approved staffing, schedules, workloads, and PTO time of staff, audits, approves and submits employee payroll records in a timely manner, and reports all material incidents to HR immediately.
• Manages and executes the defined Sales Process and leads Team by setting the example, teaching, and coaching.
• *Properties under Lease Up will have additional duties regarding unit acceptance from Construction and Lease Up Goals per the proforma.
• Audits marketing material for accuracy, recommends and implements additional marketing vehicles, pricing changes, analyzes competition, and executes the standard Renewal process.
• Ensures the highest level of curb appeal and ensures office is open as advertised.
• Reviews lease applications for approval and verifications, maintains excellent resident relations, and ensures residents are in compliance with lease terms, community rules, and policies.
• Physically inspects the community daily and addresses issues with maintenance.
• Ensures risk management issues are addressed and the site meets all regulatory agency requirements.
• Coordinates move-outs with maintenance to ensure timely recondition of apartments, monitors and schedules all maintenance activities, and tracks the status of all work orders.
• Assigns appropriate move-out charges and account reconciliation and inspects all rent ready apartments.
• Oversees the purchases of supplies and approves all vendor invoices.
• Conducts all duties in accordance with Company policies and procedures, Fair Housing, Employment Laws, Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management.
• Performs other duties as assigned. Actual job duties/responsibilities may vary depending on community size.

PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE

• CAM, ARM or CAPS preferred.
• Demonstrated experience in property management as a Property Manager.
• Minimum of 3 years Property Management experience in the Job Duties listed.
• Previous responsibility for operational results, sales, marketing and staff supervision.
• Ability to develop rapport with people.
• Prioritization and time management is essential.
• Strong analytical, organizational, problem solving and multi-tasking abilities.
• Strong written and verbal communication skills.
• Proficiency with Google and Microsoft Office products.
• Able to give clear direction and respond to inquiries.
• Understands accounting principles and budget process.
• Provides exceptional customer service.
• Project management, negotiation, and conflict resolution skills.
• Flexible and readily available depending on the needs of the portfolio; may be scheduled to work weekends (Sat/Sun). Must be available to work over-time as needed. 
• Physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. The employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl.
• May be required to lift and/or move up to 25 pounds.
• Must be able to drive during the course of work.

WORK ENVIRONMENT

The PM Floater works on-site at assigned property; interfaces with external/internal customers, residents, and vendors. The position work schedule is generally Monday – Friday but may be scheduled to work weekend days (Sat/Sun). Must be available to work extra hours as needed. This individual should be flexible and readily available depending on the needs of the property.

PHYSICAL REQUIREMENTS

The PM Floater physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 25 pounds and operate power tools. Must be able to drive during the course of work.

CORE VALUES

Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their best judgment in determining the most appropriate course of action, embracing and upholding the Core Values as their guiding principle.

Live with Integrity

The quality of being honest and having strong moral principles is paramount to the success of our organization.

Are Accountable

We are accountable to ourselves.
Our success is a result of what we do. 

Are Humble

We are humbled by the opportunity to serve each other in our organization with a low self-preoccupation. No egos and no jerks.

Bring Tremendous Effort Everyday

To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day to what we do.

Look At Things Creatively

We challenge ourselves to break out of established patterns in order to look at things a different way