What are the responsibilities and job description for the Front End Manager position at Mexico Foods LLC?
POSITION SUMMARY:
At El Rancho Supermercado, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues while making a difference in our communities.
The Front-End Manager's role is to assist and support the Administration Department - by ensuring that high standards of customer satisfaction are maintained by the Front-End personnel and assists the department as needed. Responsible for the overall operation of a store's front end, including parking lot, entrance, vendor areas, check-out, booth. Supervising the Front-End Staff (cashiers, sackers, go-backs, and maintenance). Responsible for store operation when store manager and assistant manager are not there.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:
- Customer Satisfaction.
- Refunds / Voids Process.
- Pick-up Process.
- End of the Day Cashier Reports.
- Answer Incoming Calls.
- Run and Submit Daily Reports.
- Rain Checks Process.
- Item Refund Policy.
- Managing Customer Flow.
- Supporting Cashiers.
- General Skills / Procedures.
- F/E Opening, Crunch, Closing Efficiencies.
- Handling Coupons.
- LP Dept Codes / Policies.
- Overseeing Cashiers Shortages.
- New Cashiers Properly Trained; Cashiers Training Paperwork is completed.
- Responsible for performing assistant manager job duties in his/her absence.
- Responsible for controlling payroll of store.
- Writing schedule for cashiers, sacker, maintenance, baskets, and go-backs.
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
- High School Diploma or GED Equivalent
- 3 years' experience in a progressive operations role; Customer Service experience desirable;
- Bilingual English/Spanish
- Collaboration skills
- Organizational skills
- Ability to multi-task
- Cash handling experience
- People oriented
PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
- WALKING: Continuously, throughout shift, while moving about the store and handling merchandise.
- STANDING: Continuously, throughout shift.
- LIFTING: Ability to lift up to 20 lbs. and occasionally lift up to 30 lbs.
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
Compensation: 15.00
