What are the responsibilities and job description for the Hotel Phone Coordinator position at MHA Seattle LLC?
Job Summary:
As a Hotel Phone Coordinator at LXR Hotel 1000 Seattle, you will serve as the voice of our esteemed hotel, delivering impeccable service through professional and courteous communication. Your role is crucial in ensuring that guests, prospective clients, and internal departments receive accurate information and prompt assistance.
This is not a remote role.
Benefits:
-Complimentary medical coverage for those averaging 20 hr/week
-Low cost dental and vision
-401k with employer match
-Incredible discount with Hilton Hotels
-Vacation and Sick Pay
-$50 Orca subsidy/month
-Amazing team to work with!
Responsibilities
- Answer incoming calls promptly and professionally, adhering to luxury hospitality & Forbes standards.
- Handle guest requests and reservations efficiently and accurately.
- High focus on In-Room-Dining – receive & process room service orders, collaborate with F&B team on feedback and improvement.
- Provide detailed information about hotel services, amenities, dining options, and local attractions.
- Direct calls to the appropriate departments, ensuring seamless communication across the hotel.
- Assist with wake-up calls, voicemail setup, and emergency procedures.
- Collaborate with concierge, front desk, and guest services teams to enhance the overall guest experience.
- Coordinate and assign guest rooms based on reservations, VIP status, and special requests.
- Work closely with the front desk and housekeeping to ensure timely room availability.
- Manage room inventory, upgrades, and preferences to maximize guest satisfaction.
- Assist with pre-arrival arrangements for VIPs, ensuring personalized touches and seamless experiences.
- Monitor occupancy levels, room turnovers, and coordinate last-minute changes.
- Address guest inquiries and concerns regarding room assignments and accommodations.
Qualifications:
- Previous experience in a luxury hotel, call center, or customer service role preferred.
- Exceptional verbal communication skills with a warm and professional tone.
- Deliver service with a sense of luxury and passion.
- Strong multitasking abilities and attention to detail.
- Proficiency in hotel management software (e.g., Opera, OnQ, Fosse) is a plus.
- Fluency in multiple languages is highly desirable.
- Ability to remain calm and composed in high-pressure situations.
If you are passionate about creating memorable experiences for customers, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you. Join our team today!
Salary : $50
