What are the responsibilities and job description for the Ambassador, Experience & Promotions position at Miami Marlins?
Position Summary:
The Miami Marlins Ambassador will be responsible for providing first class customer service to our fans, while providing fans valuable instruction and information to assist them in adopting the BallPark App as their resource for all Marlins content during their experience.
Essential Functions:
- Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
- Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
- Assisting with access control, ensuring all guests are in their proper locations when seated.
- Assume ownership in resolving guest challenges around the stadium (e.g. mask enforcement, fighting, prohibited items, bag rules, and duplicate ticket issues).
- Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
- Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
- Strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.
- This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Marlins and loanDepot park.
Qualifications & Requirements:
- Must have strong interpersonal & communication skills, responsible, motivated, and a determined individual
- Must be knowledgeable with smartphone technology/usage
- Must have dependable transportation to all events & maintain good attendance and punctuality
- Ability to work nights, weekends, and holidays during the season
- Must be able to receive and follow directions
- Ability to handle financial transactions and possess financial accountability
- Prior experience in customer service or sales is preferred
- Must be able to stay in one stationary position for long periods of time as well as interact with guests throughout the ballpark
- Basic knowledge of baseball
- Fluently bilingual in English/Spanish is a plus
- High school diploma required, seeking college degree preferred
- Interested career path in sports, events, entertainment, fundraising, or community relations fields
Benefits:
- Paid Training
- Free Parking
- Discounted Employee Meals
- Discount at the Team Store
- Eligible for Home Run Hitter Recognition Program – per homestand
- End of Season Celebration
- Service Awards – Tenured Recognition Program
- Referral Program Bonus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
