What are the responsibilities and job description for the Program Administrator position at Michigan Advocacy Program?
POSITION: The Michigan Elder Justice Initiative (MEJI) is seeking a full-time Program Administrator to manage the administrative functions of the office and respond to calls and electronic inquiries from prospective clients and the public. All MEJI staff are based out of the Lansing office with either a hybrid or 100% remote work schedule. Candidates must reside in Michigan.
DESCRIPTION OF PROGRAM: MEJI advocates for and represents low-income older adults and people with disabilities on issues related to long term care, healthcare, benefits, elder abuse, and individual rights. MEJI houses the Michigan Long Term Care Ombudsman Program, the MI Health Link and MI Choice, Community Transition Services and PACE Ombudsman Programs, and it engages in litigation and systemic advocacy efforts on behalf of vulnerable adults.
MEJI is part of Michigan Statewide Advocacy Services (MSAS), a non-profit law firm providing free legal services to low-income individuals and older adults through several statewide programs. MSAS is administered by the Michigan Advocacy Program (MAP), which provides access to the justice system for those who need it the most through civil legal aid offices and statewide advocacy programs. MAP’s mission is to advance the safety, independence, and economic stability of those most affected by poverty, racism, and other structurally oppressive systems by increasing access to justice and working for systemic solutions. Visit miadvocacy.org for more information.
RESPONSIBILITIES: The Program Administrator will be responsible for the majority of the administrative functions necessary to keep MEJI running smoothly, providing technological and administrative support to MEJI staff, and providing general information and referral for individuals who contact MEJI by phone or electronically. Some duties of the Program Administrator will include, but not be limited to:
- Tracking and ordering office supplies
- Managing office equipment
- Serving as the office Computer Resource Person to assist staff with technological challenges, implement MAP technology policies, and be a point of contact for MAP’s IT staff
- Answering the telephone, responding to electronic inquiries, and providing information and referral services
- Maintaining absolute confidentiality about clients, callers, and confidential office projects
- Scheduling and arranging office events
- On-boarding new staff including overseeing the completion of necessary administrative tasks and providing training to new employees on office systems and requirements
- Serving as the point of contact with the landlord
- Updating frequently several office websites
- Assisting with office projects
- Providing staff, consultants, and students with administrative support
- Maintaining office records
QUALIFICATIONS: This Program Administrator must have superb organizational and administrative skills, good judgment, a commitment to helping vulnerable individuals and supporting MEJI’s mission. Applicants must be proficient with major software and web services including Word, Excel, Google Suite, and be comfortable with doing basic troubleshooting of technology. Applicants must also be able to multi-task, prioritize responsibilities, learn about and be able to describe MEJI services and other community resources for older adults and people with disabilities, and be flexible and efficient. Because the Program Administrator will respond to calls and inquiries from potential clients and members of the public and work with a wide array of individuals, the individual must have excellent people skills, patience, compassion, the ability and desire to work with diverse individuals, and a calm and pleasant demeanor. The Program Administrator must also be able to strictly maintain confidentiality regarding clients, potential clients, and other individuals who come to the attention of the office. Good oral and written communication skills are preferred. Previous experience managing an office or program will be highly valued.
BENEFITS: This is a full-time, exempt position with an annual salary starting at $53,000 depending on experience. MAP offers a generous benefits package including life, short- and long-term disability, health, vision, dental and flexible spending accounts. If an applicant does not require health benefits, they have the option to take a $1,500 payout in addition to the base salary. MAP also has a generous leave policy beginning with 3 weeks paid vacation and 15 paid holidays, as well as a 401K retirement plan including employer match for eligible staff after 6 months of employment. MAP is a qualifying employer for Public Service Loan Forgiveness.
TO APPLY: Please complete this application and submit your resume and cover letter. You can also access the application by copying and pasting the following web address into your browser: https://miadvocacy.bamboohr.com/careers/187. The position is open until filled; applications received by February 28, 2025 will receive priority. If you have questions about the program or the position, please email MEJI’s Director and Managing Attorney, Alison Hirschel, at hirschel@meji.org.
MSAS/MEJI is an equal opportunity employer, committed to diversity and inclusion in the workplace.
Salary : $53,000
