Support Staff

Department: WIC/Maternal Health

Reports to: WIC/Maternal Health Director

Primary Work Location: Remsen, but will travel in 10 county area

Pay Status: Hourly

Eligible for Benefits: Yes

Work Hours: 32-40 hours per week with hours varying according to clinic schedule

Hours are subject to change based on financial and program requirements.

QUALIFICATIONS:

• Associates degree in office management or similar field preferred.
• Bilingual in English/Spanish preferred.

JOB DUTIES AND RESPONSIBILITIES:

• Providing clinic and office support to WIC and Maternal Health staff.
• Providing excellent customer service.
• Implementing state and local agency policies and procedures.
• Assisting in clinic set-up/tear down (including computers & printers) and loading and unloading of van.
• Reminding participants of appointments via phone calls and text messages.
• Interviewing participants to complete intake information and verifying participant residence, identification, and income.
• Documenting physical presence of participants.
• Ensuring voter registration activities are completed as required by WIC policy.
• Assisting participants in filling out necessary forms.
• Initiating and directing clinic flow.
• Scheduling participant certifications, nutrition education, Maternal Health and follow-up appointments and providing appointment notices to participants.
• Answering participant questions accurately or referring to appropriate clinic staff.
• Reminding participants to bring proof of income, residency, identity and immunization records to appointments.
• Maintaining/cleaning data system equipment.
• Entering information into WIC/MH electronic data systems.
• Explaining the use of WIC food benefits and Farmers Market checks to participants.
• Completing Farmer’s Market reports and following Farmer’s Market check distribution and destruction procedures.
• Explaining appointment procedures to participants, including use of proxy.
• Issuing WIC food instruments and benefits to certified participants.
• Providing follow-up to participants who didn’t keep their scheduled appointments or who have been terminated.
• Assuring the security of WIC EBT cards.
• Completing appropriate forms for clinic visits and assuring appropriate signatures, titles and dates are included.
• Filing Maternal Health charts/forms and following record retention policies.
• Printing reports in Focus and processing WIC Termination notices according to policy.
• Assisting with referring families as appropriate.
• Participating in training and actively promotes and supports breastfeeding efforts.
• Typing and filing any program correspondence or reports.
• Offering suggestions for changes in program procedures.
• Processing daily mail for department (including bulk mailings).
• Driving agency vehicle to and from scheduled clinics as requested.
• Participating in outreach activities as requested.
• Completing order forms/purchase orders for stocking and ordering of office supplies and forms.
• Setting up traveling WIC laptops each week for CSI to complete updates.
• Reporting equipment and data system issues to the WIC HelpDesk.
• Communicating with Promise Community Health Center staff regarding Medicaid Presumptive Eligibility applications.
• Completing Medicaid Presumptive Eligibility applications with eligible participants.
• Processing Medicaid Presumptive Eligibility applications in the Iowa Medicaid data system.
• Notifying clients regarding their Medicaid Presumptive Eligibility Notice of Decision, covered services, and follow-up steps.
• Verifying Medicaid eligibility and addresses for WIC participants in the Iowa Medicaid Portal Application (IMPA) system.
• Attending staff meetings and typing staff meeting minutes.
• Participating in quality assurance/improvement activities.
• Assisting with the scheduling of interpreters for WIC/MH clinics.
• Utilizing the telephonic interpreter line when needed.

OTHER CONDITIONS OF EMPLOYMENT:

• Must be able to work well with a diverse population of low-income individuals with possible language/cultural barriers.
• Must be able to lift up to 50 pounds regularly
• Must have valid driver’s license, insurance and reliable transportation.
• Must maintain a good driving record.
• Submit to a Motor Vehicle Records check before hire and annually thereafter.
• Submit to a Department of Human Services Criminal History and a Request for Child Abuse Information Records check before hire and every two years thereafter.
• Local travel required.
• Performing other duties as assigned.
• Performing above duties with reasonable accommodation.