Memorial Associate

The Military Women's Memorial (MWM) has a small team with a big heart. Our mission is our passion. We love what we do and we work diligently, every day, to fulfill our mission. Team MWM is looking to bring on a teammate who is passionate about our mission, a team player in every sense, and ready to roll up their sleeves and hit the ground running.

About the Military Women's Memorial

The Military Women's Memorial, a 501(c)(3) nonprofit, is the only national memorial to honor and tell the stories of all women, past and present, who serve our nation. We are the leading memorial and education center honoring women’s contributions to the service of our nation. As the only historical repository documenting all military women’s service, we educate and inspire through innovative and interactive exhibitions, our world-class collections, and engaging programs and events for all generations. We honor the commitment, contributions and experiences of every woman who serves in, or with, the Armed Forces. 

Summary

The Memorial Associate serves as a steward of the Military Women’s Memorial. The position upholds the Memorial’s mission to honor and pay tribute to America’s servicewomen: past, present, and future. The Memorial Associate holds an essential, public facing role, establishing solid customer relationships by interacting positively with servicemembers, supporters, stakeholders, customers, and the public. This role requires excellent communication and interpersonal skills. The Memorial Associate will work directly with servicemembers, their families, and the public, providing exceptional customer service, generating, and completing sales transactions, helping members and visitors with our registration database, and with executing events. The Memorial Associate must be available to work weekdays, weekends, holidays, and evenings as needed.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Welcome and engage visitors; offer exceptional customer service; answer questions about the Memorial and gift shop; provide information and assistance regarding the Register (our national database of service women and their stories of service); direct and provide information regarding the facility, exhibits, films, events, and ceremonies.

· Keep merchandise stocked, organized, fronted and faced in the Gift Shop while ensuring counters, shelving, fixtures, and floors are clean and orderly. Create signage when needed. Change and refresh displays as requested by supervisor.

· Use point of sales system. Efficiently and precisely process customer sales transactions (in store and phone orders).

· Answer phone lines and transfer or assist callers as needed.

· Ensure phone and online orders are pulled, packaged and readied to ship.

· Assist servicewomen, veterans, and friends/family with our Register database. Connect with the Registration Department to update military service profiles as needed.

· Complete and submit replenishment reports to gift shop manager as needed.

· Assist with inventory counts and receiving process to include generating and placing bar codes and price tags on merchandise before adding items to sales floor.

· Complete daily drawer counts, reconcile sales receipts and complete end of day paperwork at the end of each shift when working in the Gift Shop.

· Assist with all aspects of events to include setting up and breaking down tables, chairs as well as other event related tasks as needed.

· Opportunities to assist with special projects as available and time permits

· Other duties as assigned.

Competencies

· Excellent interpersonal, oral communication, and active listening skills

· Experience in sales or customer service

· Strong organizational skills and attention to detail

· Self-motivated

· Willingness to learn, able to take direction, and be a team player

· Cash handling skills

· Technical capacity with proficiency in Office 365 (Outlook, Word, Excel, and PowerPoint), Salesforce, Shopify POS and Online order processes

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

The Memorial is team-based environment focused on professional customer service and collaboration with peers. The position is in-office only, offering no telework or remote work opportunities. The role routinely requires the use of standard office equipment such as computers, POS systems, phones, and photocopiers machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; talk or hear. The employee must lift and/or move up to 50 pounds of furniture and equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

The Military Women’s Memorial Gift Shop is open seven days a week, 362 days a year. The Memorial Associate will work 32-40 hours per week. Operating hours are typically from Monday through Saturday from 8:45 a.m. to 5:15 p.m., and Sundays from 11:45 a.m.– 5:15 p.m. Evening hours may be required for some events. Days and hours of work vary, and the Military Women’s Memorial reserves the right to change the operating schedule. Weekend, weekday, and holiday work is required for this position.

Travel

No travel for this position.

Required Education and Experience

· High School Diploma or G.E.D.

· Experience in customer services and/or retail sales

· Knowledge of military service

Preferred Education and Experience

· Associate degree in related field

· Experienced customer service, working in a museum, a museum gift shop or similar setting

· Military service or affiliation (e.g. military spouse, previous role in a military setting or military-focused setting)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Type: Full-time

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Vacation
• Vision insurance and Dental Insurance options
• Employee discount

Shift:

• 8 hour shift
• Work Location: In person