Leasing Agent

Reports to: Community Director

Summary: Assist in the overall care, upkeep and success of the community.

Responsibilities include, but are not limited to:

• Represent the company/community by maintaining a professional appearance and attitude at all times.
• Complete opening and closing procedures.
• Present the community’s apartment homes and amenities in a positive light to all prospective residents.
• Stand to greet all potential prospects/prospective residents as they walk through the office doors.
• Answer the telephone with a smile in a positive friendly manner, on/by the first or second ring.
• Use the community guest card to gather qualifying information, schedule appointments over the phone and in person for all prospects/prospective residents.
• Negotiate leasing terms and conditions to close the deal.
• Check voice mail, faxes and emails throughout the day and respond accordingly.
• Utilize your email to follow up with all prospects/prospective residents' emails in a personalized, friendly manner.
• Immediately follow up 2-3 times with each prospect/prospective resident
• Use provided leasing binder to keep prospect traffic organized by month.
• Use the office filing system to keep organized and ensure information is maintained accurately.
• Ensure the model, target apartment homes and touring paths are ready to show for the day.
• Be fully informed of current rental rates and specials for all available apartment homes.
• Ensure your work area, the office and amenities are maintained clean and orderly.
• Have awareness of the community’s curb appeal throughout the property and report any noticed repairs needed to the Assistant Community Director
• Develop full knowledge of the application process and what is required for screening and approval for applicants.
• Run credit checks, background checks, landlord & employment verifications for applicants.
• Submit processed applications to Community Director for approval. Follow up with applicants regarding status.
• Have a thorough knowledge of the lease terms, specifications and all community policies.
• Ensure apartment homes are ready for residents to move into on agreed move-in date by following the community move-in and make ready process.
• Advertise available apartment homes on Craigslist, resident activities and other marketing events on social media.
• Gain knowledge of the current market conditions that affect the surrounding areas.
• Visit area businesses to request marketing information for community move-in folders.
• Shop comps (competitive properties) as requested in order to be knowledgeable about other apartment communities in your market area.
• Complete a weekly trend report and monthly market survey.
• Conduct out-reach marketing within the surrounding areas as requested.
• Maintain resident retention and renewal program. Distribute renewal notices, follow up on renewal notices and promote resident retention every day.
• Utilize the community’s key log system to check out individual unit keys to vendors and residents as needed.
• Input resident service requests for maintenance repairs, close out requests when turned in and follow up on requests weekly to ensure resident satisfaction.
• Help deliver notices to the community as requested.
• Complete all required Grace Hill training in a timely manner.
• Effectively handle day-to-day resident requests and or complaints
• Complete special projects and other duties as assigned by Community Director or Assistant Community Director
• Day-to-day responsibilities can/will vary.
• Eligible for monthly commissions

Equal Opportunity Employer. Employment offers are contingent upon successful completion of a background check.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Property leasing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Victoria, TX 77904: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $19