Parts Manager

Milwaukee Harley-Davidson

About Us

Milwaukee Harley-Davidson is a part of the Windy City Motorcycle Company (WCMC). Windy City Motorcycle Company is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders, catering to other riders. As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience. Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure. If you share our passion for motorcycles and power sports vehicles, then come join us by rolling on the throttle!

Responsibilities

The Parts Manager at Milwaukee Harley-Davidson will be responsible for the efficient and profitable operations of the parts department. The experienced, and successful candidate will be a hands-on leader, with the ability to develop strong working relationships with staff, vendors, and customers.

1. Department Operations

• Oversee the intake, storage, and distribution of parts inventory.
• Maintain clean and organized parts storage areas.
• Establish and maintain effective working relationships with customers, employees, vendors and suppliers.
• Supervise parts personnel, including cashiers and other clerks.
• Prepare reports regarding parts ordering, inventory, pricing, and margin objectives.
• Manage all staff training and development activities.
• Ensure compliance with all product warranty and recall policies.
• Review sales records and monitor slow-moving parts and ensure timely replenishment.
• Provide training and guidance to staff, including safety policies.
• Develop and implement strategies to maximize parts sales and meet customer expectations.

2. Customer Service

• Provide prompt, dependable, high-quality, parts sales to customers by using current proactive feature benefit sales techniques.
• Greet customers immediately, in a courteous and friendly manner.
• Ensure customers are properly qualified for needs, wants, and ability to buy.
• Ensure cross-sales of motorcycles, financing, general merchandise, warranties, HOG Dues, insurance products, and services.
• Develop and ensure the use of a common and consistent quotation methodology for parts sales, and purchases.

3. Management

• Maintain sales follow-up programs.
• Maintain budgeted revenue and expense objectives.
• Maintain efficiency reports on parts associates.
• Provide reports to GM as requested.
• Attend training sessions to keep current with parts department issues.

4. Supervisory 

• Establish departmental work schedule, balancing the workload of all employees.
• Train  Parts Associates to use consistent and current sales methodologies.
• Manage employee performance (evaluate and counsel) and conduct performance reviews in a timely manner.
• Assist with recruiting, interviewing, hiring, and terminating employees according to company policy and procedure.

Requirements

• Bachelor of Science in Business or related field (Preferred)
• 5 years’ experience in the Auto or Motor-sport industry, with at least 2 years in a parts management role.
• Comprehensive knowledge of parts operations and inventory control processes.
• Proven track record of developing and leading successful teams.
• Working knowledge of Microsoft Suite
• Outstanding customer service and communication
• Excellent organizational, problem solving and decision making skills
• Ability to multi-task
• Strong problem solving and analytical ability

Benefits

• Health Plan

•  Dental Plan

• Vision Plan

• Life Insurance 

• 401k Plan with company match

• Paid Time Off

• Business casual dress code

• A fun environment

Windy City Motorcycle Company is an equal employment opportunity employer.  We welcome all to come as they are!