Players Club Representative

Customer Service:

Foster positive relationships with all guests.

Inform guests about ongoing promotions and events.

Encourage and gather customer feedback.

Represent Mineral Palace Hotel & Casino with enthusiasm, helpfulness, and friendliness.

New Player Identification/Contact:

Actively seek out and engage potential players.

Sign up new members for the Players Club.

Educate prospects on the benefits of the Players Club program.

Player Communications:

Develop and maintain relationships with key players.

Utilize property amenities and programs to engage target players.

Handle customer needs and concerns calmly and rationally.

Technical Proficiency:

Use casino computer systems to track complimentary items for qualified guests.

Issue new Players Club member cards and manage player groups for analysis.

Track and distribute monthly and promotional benefits.

Proficiency in typing and keyboarding is essential.

Competitor Knowledge:

Stay informed about the competitive landscape.

Promote and explain the unique benefits and features of Mineral Palace.

Provide feedback to relevant departments based on competitor insights.

Teamwork:

Collaborate with co-workers and support departments to ensure player satisfaction.

Communicate relevant information to maintain consistency and prevent issues.

Work with team members to achieve common goals.

Confidentiality/Integrity:

Maintain high standards of courtesy, professionalism, and discretion in all communications.

Ensure confidentiality of all player accounts and business-related files, records, and lists.

Qualifications

• Strong customer service skills with a focus on guest satisfaction
• Experience in a casino environment, understanding gaming operations
• Proficient in cash handling and basic math
• Effective conflict management abilities
• Leadership and supervisory experience preferred
• Excellent typing skills for data entry and record-keeping
• Ability to work collaboratively in a team-oriented atmosphere

Summary

As a Players Club Representative, you will be instrumental in enhancing the guest experience at our casino. Your core skills in customer service, cash handling, and conflict management will ensure that all patrons feel valued and attended to. With premium skills in management and leadership, you will also have the opportunity to supervise team members and contribute to operational excellence. Your relevant skills in basic math and guest services will further support our mission of providing an exceptional gaming environment. Join us to be a vital part of our dynamic team dedicated to guest satisfaction.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Physical Setting:

• Casino

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Deadwood, SD 57732: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16