Help Desk Technician II

Posting Summary:

Mission Multiplier is looking for a Help Desk Technician II to support our air force contract in Travis AFB, California. The Help Desk Technician II will provide technical support to users for computer-related technical problems on assigned account(s), provides back-up assistance on other accounts as needed, responds to and diagnoses problems through discussion with users, provides support to end users on a variety of issues, identifies, researches, and resolves technical problems and provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

Job Responsibilities:

• Coordinates configuration / installation and general troubleshooting of PC / server hardware and software.
• Ensure technology is accessible and equipped with current hardware and software.
• Provides front-line help desk and desktop support to business personnel for internet, LAN and PC-based business software applications and hardware set-ups.
• Perform/maintain semi-annual and annual inventory of LAN hardware and software.
• Provide technical support to internal customers with a high degree of customer service, quality for all hardware and software issues.
• Provide installation level technical administration and operational monitoring of eTools and servers.
• Troubleshooting and resolving hardware failures or problems.
• Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations.
• Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
• Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
• Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system availability.

Required Qualifications:

• High School diploma AND 3-5 years of specialized experience.
  • Specialized experience from the areas identified below:
    • Computing Environment and Operating System for desktop software management.
    • Knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
• Must possess a U.S. Secret Clearance.
• Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements.
• Operating Systems (OS) Certification (Windows 11 OS, etc.)

Preferred Qualifications:

• A.A. or A.S. in a related field.

Additional Details:

Travel:

• Some travel may be required.

Physical Requirements:

• Prolonged periods of time sitting at a desk and working on a computer.
• Must be able to lift up to 15-25 pounds at a time.

Supervisory Responsibilities:

• None

Schedule:

• M-F, 8-5

ABOUT MISSION MULTIPLIER

Mission Multiplier is a HUBZone certified small business headquartered in Huntsville, Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions, while simultaneously enabling the missions of our employees - with the end result of securing and enriching the communities we serve - through the delivery of innovative cybersecurity solutions.

EEO STATEMENT

Mission Multiplier is community-focused first and commits to being an EEO employer. Because of this we don't discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age (40 or older), disability, genetic information, or any other protected class characteristic protected by federal, state, or local law. If you require an accommodation, please email our Human Resources department at hr@missionmultiplier.com.

BENEFITS

Mission Multiplier offers a wide range of benefits, including:

• Group Life Insurance
• Voluntary Life/AD&D Insurance
• Medical Insurance
• Secondary/GAP Insurance
• Dental Coverage
• Vision Coverage
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• 401k (w/ employer match) after six (6) months of continuous service

JOB DISCLAIMER

This posting does not contain an exhaustive list of job responsibilities. Job responsibilities can and may change between postings or during the course of the job.

Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company. 

Salary : $53,000 - $58,000