What are the responsibilities and job description for the Housekeeper I position at Mississippi Aquarium?
Position Title: Housekeeper
Department: Facility Operations
Classification: Part -Time, Non-Exempt
Reports To: Housekeeping Supervisor
POSITION SUMMARY
The position requires a self-motivated and dedicated individual who will take direction from the Director of Facility Operations and the Housekeeping Supervisor and is responsible for the proper implementation of daily requirements for the cleanliness of the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs cleaning and housekeeping tasks and services throughout assigned areas including but not limited to mopping and sweeping
- Maintains a positive, self-motivated attitude while completing all duties and responsibilities
- Adheres to all of Mississippi Aquarium’s policies and procedures, including our COVID-19 guidelines
- Maintain positive guest relationships; Responds appropriately to guest inquiries and concerns to ensure total guest satisfaction.
- Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
- Picks up and empties trash and recycling receptacles
- Examines property for safety hazards; reports problems to the Housekeeping Lead, Housekeeping Supervisor, Director of Facility Operations, or other appropriate staff.
- Assists with ensuring that cleaning and maintenance supplies are stocked
- Undertakes special projects as assigned by manager(s)
This position may involve exposure to inclement weather, dust, potentially dangerous and unpredictable animal species, and potential dangerous machinery, restraint devices and toxic chemicals and/or drugs. Occasional use of protective clothing or equipment is required (e.g.: goggles, mask, gloves, and gowns).
QUALIFICATIONS
- High school diploma or equivalent required
- 1 year of housekeeping experience preferred
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Detail oriented and thorough
- Ability to give high priority to customer service
- Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions
- Ability to operate tools or equipment used in routine maintenance
- Ability to keep the property clean and orderly
- Good interpersonal skills with polite and courteous demeanor toward staff and guests of Mississippi Aquarium
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
TEAM REQUIREMENTS
- Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
- Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality. Tattoos and piercings must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine that tattoos will need to be covered during your shift.
- Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
- Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
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