Collections Specialist

Description

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Director of Operations, the Collection Specialist assists in maintaining all accounts are current and up to date at all YMCA facilities. ESSENTIAL FUNCTIONS: 1. Monitor and review accounts daily to ensure accuracy and timeliness. 2. Identify and track outstanding receivables, initiating appropriate follow-up actions. 3. Investigate historical account data to analyze debts and billing discrepancies 4. Implement proactive measures to encourage timely payments and reduce delinquency rates. 5. Process payments, refunds, and account adjustments in compliance with YMCA policies. 6. Resolve billing disputes and customer credit issues with professionalism and efficiency. 7. Communicate with clients regarding overdue balances, offering solutions for repayment. 8. Maintain accurate and up-to-date account status records. 9. Prepare and present detailed reports on collection activities and financial progress. 10. Performs other duties as assigned

Requirements

QUALIFICATIONS:

• Proven experience as a Collection Specialist or in a similar role
• Strong understanding of billing procedures, collection techniques, and financial regulations.
• Contact clients and discuss their overdue payments
• Proficiency in MS Office and database management systems
• Comfortable working with collection targets and deadlines in a fast-paced environment.
• Knowledge of collection laws, compliance standards, and best practices.
• Excellent interpersonal skills and negotiation skills to handle sensitive financial discussions.
• Problem-solving and critical-thinking skills
• High school diploma required; associate or bachelor’s degree in finance, business, or a related field is a plus.
• A minimum of six months of relevant experience preferred.
  
  

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to do the following: Sit for prolonged periods; accurately complete detailed reports; Coordinate multiple tasks simultaneously.