What are the responsibilities and job description for the Customer Service Representative position at MLC (formerly Mississippi Lime)?
Job Title: Customer Service Representative
Why consider a career at MLC?
About The Job
To service customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. Act as an advocate between the company and customers to ensure total customer satisfaction and support MLC’s Core Values.
Benefits and perquisites may vary based on the nature and location of each job.
Click here for MLC EEO information (https://www.mlc.com/wp-content/uploads/2023/01/MLC-EEO-REAFFIRMATION-2024.pdf)
About MLC
MLC, headquartered in St. Louis, Mo., is a leading global supplier of high-calcium lime products and technical solutions. These offerings bring essential performance and value to a broad range of market applications, including metals, construction, chemical synthesis, water and emissions treatment, glass, textiles, plastics, rubber, agriculture, foods and beverages. With over a century in business, MLC has built a reputation on the quality of its products and services, as well as an unwavering commitment to safety, sustainability and service. The company’s expanding global footprint includes a diversified, reliable network of production and distribution facilities in the U.S., as well as in the UK through our Singleton Birch business. For more information, visit https://www.mlc.com/
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Why consider a career at MLC?
- Highly collaborative work environment focused on growth and innovation
- Safety and sustainability are top priorities
- Excellent compensation, benefits, generous perks; focused on employee wellbeing
- Great development and advancement opportunities
- Bring your real self to work, come grow with us!
About The Job
To service customers by processing orders, scheduling shipments, resolving issues, and providing assistance as needed. Act as an advocate between the company and customers to ensure total customer satisfaction and support MLC’s Core Values.
- Administer customer orders taken by phone, fax, or email in a prompt and efficient manner. Respond to inquiries for information relating to orders, shipments, or general information in a timely manner.
- Collaborate with Operations and Supply Chain to schedule orders for shipment. Gather account information and creating account reference information, maintaining schedules and scheduling spreadsheets.
- Coordinate with Regional Sales Managers and/or the Customer Service Pricing and Training Coordinator to maintain current pricing agreements, pricing discounts, and to resolve credit or pricing issues in a timely manner. Coordinate with Logistics to ensure timely delivery of orders.
- Provide back up to other Customer Service Representatives as needed.
- Review technical requirements for accounts.
- Summarize rail accounts while monitoring gaps in pipeline to alert customers of potential trucking needs.
- Utilize the provided reporting methods to determine upcoming product requirements, late shipments or customer account history
- Employees are expected to perform other responsibilities, as needed.
- Education: High School degree required. College courses would be preferred.
- Experience: Minimum two (2) years customer service experience preferred.
- Skills: Excellent organizational skills required. Must have the ability to manage and prioritize multiple projects. Good communication, grammar, spelling, and math skills required. Proficient in Microsoft Office Excel, Outlook, and Word (Must possess sufficient computer skills to take and process orders, as well as to develop and maintain spreadsheets and schedules.).
- Abilities: Must have demonstrated an ability to work with customers and resolve issues.
- Behaviors: Individual must always practice a high level of integrity in their daily work, while always maintaining a professional and positive demeanor.
Benefits and perquisites may vary based on the nature and location of each job.
Click here for MLC EEO information (https://www.mlc.com/wp-content/uploads/2023/01/MLC-EEO-REAFFIRMATION-2024.pdf)
About MLC
MLC, headquartered in St. Louis, Mo., is a leading global supplier of high-calcium lime products and technical solutions. These offerings bring essential performance and value to a broad range of market applications, including metals, construction, chemical synthesis, water and emissions treatment, glass, textiles, plastics, rubber, agriculture, foods and beverages. With over a century in business, MLC has built a reputation on the quality of its products and services, as well as an unwavering commitment to safety, sustainability and service. The company’s expanding global footprint includes a diversified, reliable network of production and distribution facilities in the U.S., as well as in the UK through our Singleton Birch business. For more information, visit https://www.mlc.com/
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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