Supervisor, On-Site - Lantheus Billerica, MA

MNX Global Logistics is a leader in time and mission critical logistics and supply chain services.  Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, hard drive encrypted with a summer movie release, or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX. Headquartered in Dallas, Texas and with offices worldwide, MNX is looking for talented people who want to make a difference by helping the world successfully transport the most important shipments. 

We combine extraordinary people, innovative partnerships and advanced technology to solve the world’s most complex logistics challenges.

Supervisor, On-Site – Radio Pharma Support - Days off: Thursday & Saturday

The On-Site Supervisor for Radio Pharma Support directly support customer and MNX operations conducted at the customer’s physical location and supports shipments enroute to destination.  The manager's responsibilities include coordinating the dispatch of time-sensitive shipments having specific requirements, documentation and/or handling.   

This position maintains the Company's existing relationships with a client or group of clients, to keep/improve business-client relations and trades

The Supervisor should have strong communication and leadership skills and be organized and technically minded. They should also be able to remain calm and deliver clear instructions under pressure.

What you will do:

• Coordinate with on-site customer personnel, OSPs and MNX operations to ensure all customer and regulatory requirements are met, and detailed instructions are clearly communicated
• Represent MNX onsite by assisting the customer through email, phone, online presentations, screen-share and in person meetings.
• Conduct and/or oversee IATA DGR Class 7 audits on Radio Pharma shipments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Collaborating with internal departments to facilitate client need fulfillment and a focus on improving the buyer experience.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Forecast and track key account metrics.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Monitor and analyze customer’s usage of our product.
• Resolving complaints and preventing additional issues by improving processes.
• Liaise between the customer and internal teams.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Evaluating efficiency: Evaluating processes and operational integration for efficiency and improving workflows
• Promoting a positive work environment: Developing, maintaining, and communicating objectives and key results

What you bring:

• 3-5 years of Healthcare Logistics experience.
• Experience in Handling and shipping Hazardous Materials
• Management / team leadership experience required.
• Demonstrated proficiency in handling complex shipments with increasing levels of responsibility.
• Excellent prior work performance history.
• Team player.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills with demonstrated proficiency in attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate as appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• TSA Qualifications: At least 18 years of age. U.S. citizenship. High school diploma, GED, or equivalent certificate. Pre-employment drug screening and post-hire random drug testing. Background investigation.

Shift / Days: Monday, Tuesday, Wednesday, Friday, Sunday.

Pay Rate: $70-75k

Benefits & Perks:  

We offer competitive pay, paid vacation and sick time, 401(k) match, multiple health plans, and much more. 

MNX Global Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other characteristic protected by federal, state or local laws.

At MNX, people make the difference. We are a diverse group of unique individuals, each with their own background, beliefs, and experiences, united in the spirit of “One MNX”.

[This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.   It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.]          

Salary : $70,000 - $75,000