ADULT LEARNER ADVOCATE

Position Summary

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, view and create written documents. The employee must communicate with others in person and on the telephone. Must view and produce electronic documents. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, or kneel. The employee must occasionally lift and/or move items of lightweight.
While performing the duties of this job, the employee typically works in a business office setting. The noise level in the work environment is usually high.
THIS IS A TWO-YEAR GRANT-FUNDED POSITION.

Essential Job Functions

1. Provides the essential adult learner student services by being knowledgeable about campus and community resources, navigating services and supporting adult learners both on and off campus.
2. Works collaboratively with the Office of Institutional Research to conduct appropriate community outreach and engagement for evaluation of area needs.
3. Advocates for the needs and interests of the adult learner population both on campus and within the community.
4. Develop and foster relationships within the community by overseeing student interns who will conduct in-person “knock-knock” visits to businesses and homes to share knowledge of programs, events and supportive services offered through Monroe County Community College.
5. Maintaining electronic enrollment notes for all students and using information in the CRM system to support students appropriately.
6. Build and strengthen relationships with local schools and community organizations, and support agencies, clearly and frequently communicate with them to update them, request support, and ask for input that is required of them.
7. Communicate with recruitment-eligible students who have expressed interest in Monroe County Community College.
8. Assists in ensuring the success of academic support across campus by referring academic concerns/barriers and connecting students to appropriate academic resources including tutoring, Disability Services, mental health services, emergency support, Writing Center, academic success coaches, and other program opportunities.
9. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
10. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
11. Executes responsibilities in accordance with applicable laws and the College’s policies, which includes the Code of Ethics.
12. Attendance at community events is expected during non-traditional business hours including some evenings and weekends.
13. Contributes to the overall success of the Division of Student Success by performing other duties as assigned.

Requirements

Required:

• Bachelor’s degree
• Strong presentation skills

• Experience with college recruiting, admissions, sales
• Customer Relationship Management experience
• Experience working with adult learners

Supplemental Information

Monroe County Community College welcomes and embraces individuals’ unique perspectives, diverse identities, and cultures. We are dedicated to building a workplace in which employees are respected, valued, and celebrated. We are steadfast in our commitment to cultivating and preserving a culture of inclusion, connectedness, and belonging.