IT Assistant

The IT Assistant role is to provide end-user support throughout the entire company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Set up hardware and install and configure software and drivers.
• Maintain and repair technological equipment or peripheral devices.
• Perform network printer maintenance & troubleshooting/fix.
• Administer in-house application "Document Control".
• Manage domain network & Microsoft365 user accounts.
• Assist with Install of networking equipment.
• Perform regular upgrades to ensure systems remain updated.
• Troubleshoot workstation failures or bugs.
• Data entry tasks.
• Arrange maintenance sessions with end users.
• Keep records of repairs and fixes for future reference.
• Offer timely technical support and teach users how to utilize computers.
• Handle sensitive and confidential information in a discrete and professional manner.
• Deploy employee workstations.
• Travel to the Baytown office once a week.
• Adhere to all department and company policies, processes and procedures.
  
  

Required Education And Experience

• High school diploma or equivalent.
  
  

Preferred Education And Experience

• Associate degree or higher in an IT related field.
• 3 plus years in similar role.
• Professional proficiency with Windows operating systems and MS Office products.
• Professional proficiency with networking protocols (TCP/IP in particular).
• Linux familiarity.
  
  

This is a non-exempt position with an hourly range of $21.00-$26.00 an hour.