Spanish Bilingual Customer Service Representative

Location: Remote - Texas residents 

Are you fluent in spoken and written Spanish and English? Do want to use your computer and problem solving skills to work from home? This entry-level customer service position could be a great fit for you! 

As a remote, Spanish-bilingual Customer Service Representative (CSR) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.

You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed! 

What You'll Do

• Provide fantastic service over the phone and via webchat in Spanish and English
• Use your computer skills to:
  • Research requests related to vehicle parts
  • Track shipments and parts orders
  • Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

• Computer, typing and phone skills

• Able to:

  • Speak and type proficiently at the same time

  • Quickly understand the customer and confidently build rapport

  • Problem-solve, act as a consultant and resolve customer issues  
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines 
• Excellent organizational and interpersonal skills
• Strong attention to detail 

Eligibility Requirements

• Fluent in Spanish and English (spoken and written)
• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to remain at your desk for long periods of time
• Available to work during the hours below

Schedule 

• Training (requires 100% attendance): 
  • First four weeks – instructor-led: 
    8 hours / day
    Between 7 a.m. and 4:30 p.m. Central time
    Monday - Friday  
  • Next four weeks – hands-on calls: 
    Scheduled during hours of operation:
    Between 7 a.m. and 7 p.m. Central time 
    Monday - Friday
• Work schedule:
  • Able to work shifts between 7 a.m. and 7 p.m. Central time 
  • Monday - Friday
  • No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have 

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements

• Texas resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment 

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.