What are the responsibilities and job description for the Field Service Technician III position at Morris & Associates?
Field Service Technician III
Location: Garner, NC
Company: Morris and Associates
Employment Type: Full Time
Salary: Competitive Salary Benefits
About us:
Morris & Associates is an employee-owned US-based, global provider of custom process cooling solutions. The company began in 1949 with a focus on providing process cooling solutions to the rapidly expanding poultry processing industry. Since then, we have expanded to provide process cooling solutions around the world for a variety of industries with Morris equipment currently found in 50 countries and 5 continents.
Innovation and an intense focus on building valuable partnerships with customers are key factors in our success as well as our reputation as a “go-to” source for the most challenging process cooling issues.
Another cornerstone of our success is our unique ability to lead complicated projects from the initial idea, through design/engineering and manufacturing, to installation as well as on-site service and support. We truly are a “one-stop-shop” in process cooling solutions.
https://morristhermal.com/
Job Description:
Our Service Team supports our customers/partners in a range of environments. Meat Processing Plants, Bagged Ice Facilities, Seafood Ports and Nuclear Power Plants are just a few of the environments we support. Experienced field service technician work typically requires completion of a formal technical program and 5-7 years of previous experience, or equivalent. Installs, services, or performs difficult on-site repairs of mechanical, electrical, or electronic equipment. Provides technical engineering instruction and assistance to lower-level field service representatives regarding installation, operation, repair, and maintenance of equipment at customer installations. Responds to requests for emergency or troublesome equipment repairs in addition to installation and service. Works under direction and from definite objectives, referring only unusual cases to a supervisor. May operate in the field, from home office or be assigned directly to a customer facility to provide constant technical support.
Key Responsibilities:
- Clean Driving Record
- Experienced with 3 phase motor control systems
- Experienced in refrigeration maintenance & troubleshooting, to include ammonia systems
- Ability to weld stainless steel and aluminum. Pressure vessel certification is a plus
- Able to trouble-shoot electrical and PLC control systems
- Able to safely replace mechanical and electrical components including motors, motor starters, switches, solenoids, pumps, refrigeration valves, VFD’s, and compressors
- Able to respond to unplanned breakdowns with a sense of urgency
- Read and understand blue-prints, electrical drawings and construction job layouts
- Practiced in safe work habits
- A team player with obvious enthusiasm, initiative, and pride in work
- Self-starter, dedicated to continuous quality improvement
- Ability to work independent of direct supervision
- Comfortable working in a frequent travel environment
- Skilled in customer communication including the ability to gain the trust of the customer
- Proficient in written and verbal communication skills
- Computer and smartphone use skills, including filing reports from the field
- Ability and willingness to travel and support international customers
- Possess a valid travel passport or ability to obtain one post-employment (III)
- Ability to manage individuals or teams to accomplish goals (III)
- Ability to transfer knowledge and train peers and/or customers on technical matters (III)
- Ability to liaison between teams, to include management level teams, beyond the level of a layman (III)
Relocation to North Carolina not necessary. Must be able to pass a Drug Screen and Background Check
Physical Requirements:
- Sitting - Up to 10 hours per day.
- Standing - Up to 10 hours per day.
- Walking - Up to 6 hours per day.
- Lifting - Up to 50 lbs. (20x per day.
- Phone/Keyboard Use - Up to 4 hours per day.
Benefits:
- Health/Dental/Vision Insurance
- Vacation Time
- Sick Time
- Life Insurance
- Long Term Disability
- ESOP (Employee Stock Ownership Plan)
Must be authorized to work in the U.S.
We look forward to welcoming a new member to our team!
