What are the responsibilities and job description for the IT Helpdesk Technician - Level 1 position at Morris Group, Inc.?
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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
Morris Group Inc, one of the largest machine tool distribution networks in North America, is seeking an IT Help Desk Technician for our Windsor, CT location. We are looking for a seasoned individual who has prior IT knowledge from previous past roles. This role will provide the right individual with opportunities to work for an excellent company in a fast-paced, and growing industry.
What You Will Contribute:
- Monitor and respond to the ticket queue daily and ensure timely resolution within company defined SLAs with emphasis on account lockouts, software licenses, hardware troubleshooting and Human Resource tickets.
- Provide daily assistance to end users who approach the help desk and address their needs promptly. Resolve issues on the spot whenever possible or create a ticket and manage time effectively to return and resolve them within 24 hours.
- Use Active Directory to configure new staff members, update existing staff’s information, and password resets.
- Configure and image Windows Environment Workstations for staff members using MDT and company proprietary software.
- Add new inventory to asset management software on a regular basis.
- Keep track of company licenses and provide a monthly report to supervisor.
- Provide immaculate customer service and communicate clearly with end users in person, or verbally on the phone, or Microsoft Teams.
- Work on level 1 tickets and identify tickets that require level 2 experience.
- Ability to multitask and prioritize multiple tickets simultaneously.
- Proactively analyze workflow and provide suggestions to direct report.
- Work in the office 5 days a week.
Other Functions:
- Perform related duties as required.
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:
- Strong Written and Verbal Proficiency in English.
- 2 years of Customer Service and Resolution Skills
- 1 years of Corporate Windows 10 environment
- 1 years of Microsoft 365 Admin Center
- 1 years of AD, Okta, MFA/SSO
- 1 years of File and Printer Server Knowledge
- 1 years Ticketing system
What’s in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
- Competitive starting salary
- Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.
- Paid Time Off, starting with 23 paid days off in your first year.
- 10 Company Paid Holidays
- 401(k) retirement plan with company contribution
- Tuition reimbursement
- Employee appreciation events and perks
- Employee Assistance Program
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Highly mobile, able to access all areas of the premises.
- Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities and projects.
- Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavyweight material up to 50 lbs.
- Is frequently required to use hands to finger and reach with hands and arms.
- Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
- Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Windsor, CT
Compensation Salary Range: 45K - 55K
Requisition ID#: 950A
