What are the responsibilities and job description for the Collections Analyst position at Mortgage Contracting Services?
Collections Analyst
Summary:
The Collections Analyst will locate and notify holders of delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
Essential Duties & Responsibilities:
- Uses internal systems to identify and monitor overdue accounts.
- Locates and contacts account holders by appropriate means, which may include mail or phone, to notify those customers of delinquent account status and to solicit payment.
- Reviews terms of sales or service contracts; provides options to customers for debt repayment; establishes repayment schedules as needed.
- Collects and posts payments to customer accounts.
- Records pertinent data on collection efforts and customer financial status in database.
- Performs administrative and clerical functions as needed such as recording address changes and purging inactive records.
- Performs other related duties as assigned.
- Ability to manage timelines and statements that align to 15/30/45 day review
- Engagement with external and internal stakeholders
Supervisory Responsibilities:
This position has no supervisory responsibilities
This position has supervisory responsibilities
Competencies:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software
- Basic understanding of local, state, and federal debt collection laws.
- Basic understanding of principles and processes of customer service.
- Ability to perform customer needs assessments and to consistently meet service quality standards.
- Excellent time management skills.
- Ability to identify issues and creatively solve problems.
- Ability to learn and use relevant machinery and technology.
Education and Experience:
Education: Associate’s degree in business or related field
Experience: Minimum three (3) years of experience in credit and collections work
Physical Requirements and Work Content:
Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 25 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse, 10 key touch and phone work.
Additional Comments:
These declarations are not to be an “all-inclusive” list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent’s performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
EOE, including disability / vets
