Head Teller (Monteagle)

Mountain Valley Bank is a trusted financial institution serving the community with a commitment to providing excellent banking services. We are currently seeking an experienced & detail-oriented individual to join our team as the Head Teller.

As the Head Teller at Mountain Valley Bank, you will play a crucial role in ensuring the efficient & accurate operation of the teller line. You will lead a team of tellers, providing guidance, training, & support to maintain exceptional customer service. The Head Teller will be responsible for overseeing daily transactions, managing cash flow, & promoting a positive & professional environment within the branch.

1. Supervision: Provide leadership & guidance to the teller team, ensuring smooth operations & adherence to bank policies & procedures.

2. Transaction Oversight: Oversee & approve complex transactions, ensuring accuracy & compliance with regulatory requirements.

3. Cash Management: Manage & maintain cash levels in the branch, ordering & shipping currency as needed.

4. Customer Service: Foster a customer-centric environment, resolving escalated customer issues & ensuring high-quality service delivery.

5. Training: Train & mentor tellers, ensuring their proficiency in handling various transactions & addressing customer needs.

1. Collaboration: Work closely with other department heads & branch management to coordinate activities & achieve organizational goals.

2. Communication: Facilitate clear communication within the teller team & with other departments to enhance operational efficiency.

1. Regulatory Compliance: Stay updated on banking regulations & ensure teller operations comply with all relevant laws & regulations.

2. Security Measures: Implement & enforce security measures to safeguard against fraudulent activities.

1. Reports: Generate & review teller transaction reports, ensuring accuracy & completeness.

2. Recommendations: Provide recommendations for process improvements to enhance efficiency & customer satisfaction.

1. High school diploma or equivalent; additional education or training in finance or related field is a plus.

2. Proven experience as a Teller or Senior Teller with a minimum of 2 years in a supervisory role.

3. Strong understanding of banking operations, including cash handling, check processing, & customer service.

4. Excellent leadership & team management skills.

5. Detail-oriented with strong organizational & problem-solving abilities.

6. Effective communication & interpersonal skills.

7. Familiarity with banking software & technology.