Job Title: Personal Banker II

Reports to: Branch Manager or Market Executive

Location: Varies

Essential Duties and Responsibilities

Perform all Teller and Customer Service Representative Responsibilities. Refer customers to appropriate departments as necessary. Recommend appropriate solutions and services based on customer need.

• Demonstrate skills and behaviors necessary to achieve growth of deposit solutions, referrals to business partners and sharing successes in an effort to build customer relationships.
• Acquire and deepen customer relationships through the identification of needs and by matching appropriate solutions through deposit growth activities.
• Meet and exceed deposit growth and incentive goals with the utmost of accuracy and highest ethical standards.

Perform all transactions consistent with the role of a Teller including but not limited to:

· Checking & savings transactions, loan payments and account inquiries.

· Sell cashier’s checks and other banking solutions.

· Perform transactions in accordance with bank policies and procedures with a high degree of accuracy.

· Efficiently and accurately perform end of day proving to include taking computer totals, scanning checks, balancing daily work and proving cash drawer.

· Provide a friendly, yet professional level of customer service to both external and internal customers.

Perform all transactions consistent with the role of a Customer Service Representative including but not limited to:

• Open new deposit accounts (for example, Checking, Savings, IRAs, Certificates of Deposit and Money Market Accounts.)
• Order checks and ATM/Debit Cards.
• Accept wire transfer requests, verifying information and availability of funds.
• Provide customers with information on all aspects of deposit accounts and bank services including rates, service charges, restrictions, and other relevant account information.
• May perform the duties of the Safe Deposit Box attendant.

· Assist with administrative and other bank-related activities while not assisting a customer. These tasks could include those assigned by your supervisor or by Operations, Finance or Marketing.

· Perform all other duties as assigned.

· Comply with all applicable banking regulations and BSA/AML program, requirements, and controls.

· Comply with all department and Bank policies and procedures.

Education/Certification

Must be a high school graduate or equivalent.

Experience:

• Relevant: 1 year (Preferred)
• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Banking Industry: 5 years (Preferred)

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Randleman, NC 27317: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cash handling: 1 year (Required)
• Banking: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location