What are the responsibilities and job description for the Customer Relationship Manager (CRM) - UX UI position at Mphasis?
Job Description: -
About Job role-
Title - Customer Relationship Manager (CRM) - UX UI
Location - Seattle, Washington, United States (On - Site) Full Time
Experience - 18 Years
Job Overview -
Mphasis is looking for a Customer Relationship Manager (CRM) to add to our team to help shape and support account growth goals. This person will be dedicated to one or two large enterprise accounts and will support new business opportunities, create long-term relationships with our customers, and provide internal teams with client expertise across the account.
The ideal candidate must have prior experience selling User Experience research and design services within Telecom or Technology industry. This candidate should be able to thrive in a professional services and collaborative team environment in which they are responsible for supporting business growth, high quality delivery of services, and creating a positive customer experience.
The CRM operates as the primary point of contact for existing clients and will lead the following activities:
- Building and maintaining relationships across the client’s organization
- Leading client communication and working with internal teams on project intake
- Timely response to clients on new project queries and opportunities
- Scoping projects alongside the subject matter experts on the account (researchers, designers, project managers)
- Discussing SOWs with support from internal UX practice leadership teams
- Acting as the key liaison between our client and internal teams
- Managing account reporting activities, with support from Sales Leader and subject matter experts associated with the account
- Collaborate with Sales Leader to achieve sales goals and grow the business
- Assist and problem solve client escalations, as needed
Job Requirements:
- 8 years of experience in an account management and/or business development
- Proven account management experience nurturing and growing a client relationship
- Proven experience meeting account revenue quotas and deal wins
- Demonstrated ability to communicate and present offerings and solutions to clients
- Experience working in a fast-paced environment
- Excellent listening, written, and verbal communication skills
- Motivated and results-driven
- Natural relationship builder and team player
Nice to have:
- Experience selling project work within a services company, bonus if experience includes projects centered around user-centered design work (UX strategy, research, design)
- Experience selling other IT services in conjunction with UX services.
Certification
- NA
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Salary : $190 - $200
