What are the responsibilities and job description for the Customer Service/Data Entry Specialist position at MPR Logistics LLC?
Job Description
Job Description
JOB SUMMARY
Communicate with customers via email and telephone and records order information into computer system(s) and fulfilling each individual request with critical customer service skills performing the following duties.
Available Shift :
Monday - Friday 9 : 30 AM to 6 : 00 PM
Essential Duties and Responsibilities include the following.
Communicates with customers via phone or email and receives orders, responsible to answer emails and calls in a timely, accurate and professional manner.
Understands customer requirements to ensure all necessary information is gathered and utilized correctly.
Process orders accurately in HSS applications data base and possibly the customer's data base.
Generates required documents, i.e. packing slips, bill of lading, airway bills, international documents, TSA paperwork, manifests, etc.
Thoroughly reviews own work to ensure accuracy and completeness.
Understands time constraints in effect, i.e. cutoff times, carrier requirements, processing needs, response requirements and deadlines.
Complete all necessary follow up to ensure that the customer's request has been fulfilled.
Solicits customer feedback to improve customer service skills and to provide the sales group with possible leads.
Processes and analyzes reports.
Receives complaints of services failures and works with appropriate personnel through investigation and resolution.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience - High School Diploma or general education degree (GED).
Language Skills - Ability to read and comprehend customer instructions as well as HSS and customer procedure manuals. Ability to write routine reports as well as correspond easily with internal and external customers.
Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills - To perform this job successfully, an individual must have intermediate knowledge of MS Office Applications and advanced knowledge of HSS and / or Customer Inventory Control and Courier software; Shipping and mailing system specific to location. Ability to assist IT in resolving system issues.
Certificates, Licenses, Registrations - Successfully pass TSA Security Threat Assessment / Testing.
Critical Customer Service Skills - A passion for taking care of customers and excellent communication skills; a willingness to be flexible, self-motivated, and goal oriented; a work ethic based on dedication to the company and its mission.
Work Remotely
