Help Desk Technician

Hansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska’s capital city. Our client base has also grown dramatically and consists of some of Juneau’s most recognizable businesses, including many nonprofit organizations. We interact with a wide variety of over 70 clients, such as helicopter tour operators, arts and culture organizations, healthcare practices, breweries, movie theaters, resources for survivors of domestic violence, fish processing plants, and more.  Responsibilities Ensure a positive client experience while troubleshooting and fixing issues relayed through tickets, phone calls, emails, and / or in-person conversations Clearly communicate with clients to fully understand their issue and explain your solution, suggesting new processes for them to use if applicable Work on tickets as requests come in for urgent assistance, such as approving application installs, procuring new materials, and managing licensing Tackle tickets assigned to you by a supervisor to engage in longer projects for clients Call vendors on behalf of clients and work with the vendors to resolve issues Visit client offices in-person to physically assist in diagnosing and resolving issues Be available to help clients during evenings and weekends What You Bring to the Table 1 - 2 years working at an IT help desk or related experience  Strong orientation towards customer service  Advanced problem-solving skills - Ability to see “big picture” and identify ways to stop recurring problems; Recognition of what you do not know and ability to ask for help A self-starter nature  Passion for technology - Excitement about uses of technology for social good, the ever-changing devices available, and / or new platforms to implement Eagerness for professional development - Curiosity to expand your technical knowledge with the support of Hansen Gress (we will provide training!) Ability to pass a basic background check for airport security badging Driver’s license and the ability to drive. Driver policies apply. Please note : we do not expect you to have a car. Compensation & Benefits   Pay is $20-25 per hour depending on experience and qualifications. Benefits include health insurance (with vision coverage), retirement plans, flexible scheduling policies, and coverage of mobile device plans. Additional benefits and perks are available and can be negotiated, including relocation assistance. Hansen Gress is a Great Place to Work Employee satisfaction and growth is important to us! We are committed to helping employees dedicate approximately 20% of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.  Powered by JazzHR

Salary : $20 - $25