What are the responsibilities and job description for the Insurance Service Agent/CSR position at Murray Insurance Inc.?
Insurance Service Agent/CSR
If you love people, have a friendly personality, with an eye for detail…
We invite you to join our team at Murray Insurance!
Starting Monthly Salary: $2800 - $3000 , DOE and License Status
Murray Insurance Inc. in Lewiston, Idaho is seeking an Insurance Service Agent to join our growing team. We are a well-established local insurance office selling auto, home, and business insurance.
You will be a Customer Service Representative who will use independent problem-solving skills to service insurance policies to current and new clients, as well as collaborate with our producers in the office. This position requires a person who loves people and cares about connecting with our customers in person and on the phone, addressing billing and payments, helping with claims, and updating current policies.
- We’ll provide you with the training you need for insurance-related skills.
- We welcome an experienced candidate but are willing to train the right person.
Insurance Service Agent/CSR
Provide friendly and prompt client support, greet customers and answer phones, respond to inquiries regarding client insurance coverage, policy changes, claim submissions, and billing clarification. Training provided on site and online.
· Professional and courteous interaction with customers consistently, which may include some conflict resolution.
· Implement agency best-practices, providing customer assistance in an efficient, timely manner.
· Maintain an independent, success-oriented work ethic while being able to collaborate with our team members, willing to help as well as take instruction from team members.
· High character a must.
· Participate and contribute to a positive environment with clients and staff.
Insurance Service Agent/CSR Requirements:
- 1 year of customer service or sales experience (preferred).
- Insurance license a requirement within six months for this position.
- Very friendly disposition.
- Ability to focus on details.
- Independent problem-solver
- Basic office skills - multi-line phone system, experience with Word and Excel.
- Excellent communications skills: written, verbal and listening.
- Proven track record of trustworthiness, dependability, and ethical behavior.
- Excel in connecting and keeping relationships, as well as conflict resolution.
- Ability to always remain professional and courteous with customers.
Insurance Agent Benefits:
Office Hours: Monday – Friday, 9:00 a.m. to 5:00 p.m. One hour off for lunch.
- No evenings or weekends.
- Paid sick leave
- 401K company match
- Marketable skills training
- Paid Vacations
- 13 Paid Holidays
- Starting Monthly salary $2800 - $3000 DOE and License Status
Job Type: Permanent
Pay: From $2,800.00 per month
Benefits:
- 401(k) matching
- Paid time off
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $1,000 - $2,800