What are the responsibilities and job description for the Banquets Waitstaff position at Muscogee Nation Gaming Enterprises?
Department: TUL Banquets and Catering
Property: River Spirit Casino Resort
Location: Tulsa, OK, US, 74137
Full-Time/Part-Time: Full Time
Summary:
Responsible for serving all assigned banquet events focusing on guest service and efficiency for tables and events serving up to hundreds of guests at one time. All functions will be performed within the guidelines of the MNGE policies and procedures.
Responsibilities:
1. Greet and welcome all guests in a courteous and professional manner.
2. Review assigned BEOs on a daily basis and execute assigned events as directed by banquet captain.
3. Set up food and beverage presentation for each event.
4. Restock banquet food and beverage areas during events and according to company standard.
5. Conduct complete service of assigned events including plated, buffet and reception style services.
6. Ensure guest requests and complaints are handled in a prompt and courteous manner.
7. Ensure proper storage and cleanliness of equipment before and following events.
8. Minimize misuse and breakage of china, glassware, linen and other supplies.
9. Ensure equipment to be used is operational and clean before and following each event.
10. Complete daily side work.
11. Must be able to communicate effectively with guests and co-workers.
