What are the responsibilities and job description for the Digital Access Program Coordinator position at Mystic Valley Elder Services?
Digital Access Program Coordinator
The Digital Access Program Coordinator will support the day-to-day operations of Technology Access Program, insuring access to the service by triaging new consumer referrals for enrollment, tech training, needed devices, and connection to tech-based health and wellness resources.
Schedule: This is a full-time, non-exempt (35 hour/week) position. We offer a 4-day work week and a hybrid work schedule (once training is complete.) No nights or weekends.
Compensation: Starting annual salary is $55,000
Working at MVES means:
- A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions
- Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills
- Competitive salaries
- Tufts Medical insurance, Delta Dental and VSP Vision insurance effective 1st day of employment
- 403b Retirement Plan with agency contribution after 2 years of employment
- 3 weeks accrued Vacation time
- 3 weeks accrued Sick time
- 13 Paid Holidays
- 30 personal hours
- Flexible scheduling
- Ample free parking
- Tuition reimbursement
- Employee referral bonuses of up to $2,000
With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!
Job Activities:
Key job activities of the position are below. Additional duties may be assigned as required.
- Process all new program referrals, assessing for eligibility, needs, personal goals, and best plan of tech intervention
- Through home visits with new referrals, provide initial device set up and technical guidance/support
- Conduct Tech Education Classes from the Tech Fundamentals Curriculum
- Fulfill the TAP Help Desk functions, responding to emails/phone calls from staff and consumers
- Maintain accurate documentation in all program records to track consumer interactions, logs, and accounts, and other service activities
- Oversee TAP Volunteer Team through regular communication and scheduling, including weekly updating of the TAP Volunteer calendar of availability and event assignment.
Other Activities:
- Conduct a monthly review and updating of TAP educational materials in resource folder
Qualifications:
- Bachelor's degree or 1 year of equivalent experience
- Experience in conducting in-home support visits and establishing service plans
- Working knowledge of common technologies, including internet browsing, video conferencing, email, and messaging
- Ability to research and problem-solve on the spot, using your technical knowledge and critical thinking skills to quickly identify and resolve issues
- Familiarity with the trends, needs and challenges of older adults in adopting technology
- Bilingual skills are a plus
- Highly resourceful team player, with the ability to work effectively independently or as a team with volunteers and program staff
- Private transportation
Physical Requirements of the Job:
- Ability to lift, push, pull and carry objects weighing up to 25 pounds
- Ability to climb up and down stairs unassisted
- Ability to travel to the community to perform visits at clients' homes
- Work requires regular standing, stooping, and bending
Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $55,000
