Client Relations Specialist

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.

Position Summary:

The Bilingual (French) Client Support Representative position is responsible for investigating and resolving complex and sensitive service-related disputes involving customers and clients; analyzing existing programs, policies and services to ensure compliance, retention and overall satisfaction; providing recommendations for improvements in customer service systems, and relations.

Duties and Responsibilities:

• Investigates, analyzes and renders final determinations on complex service-related disputes involving customers/clients.
• Responsible for maintaining the client relationship for designated accounts, through rapport building, communication and commitment.
• Serves as an internal liaison and facilitator regarding customer/client billing disputes and claims.
• Advocates customer/client viewpoints to management on decisions directly affecting service-related concerns.
• Performs root cause analysis of customer disputes and initiates corrective action with management to improve customer relations.
• Analyzes and recommends improvements in customer service policies, systems, programs and services.
• Provides opportunities for client involvement and input on service-related issues and concerns to demonstrate commitment and responsiveness to customer needs.
• Set customer expectations as regards to responsiveness, feedback and resolution and deliver on said expectation.
• Provide weekly updates and reports to Client Relations Supervisor.
• Responsible for documenting issues of non-compliance from third-party call centers and vendors.
• Assist other Client Relations Reps and advise the Client Relationship Manager and others in a need to know position of ongoing status of negative trends and other issues (via weeklyupdates, reports and departmental meetings, and via daily communication)
• Other tasks and duties may be assigned at any time.

Education and Work Experience:

• High School Graduate with a Diploma (minimum)
• Three years of customer service experience and one year of managing the client relationship.

Qualifications:

• Problem solving/analysis, strategic thinking, time management, decision-making, customer/client focus, organizational skills and strong attention to detail
• Ability to meet deadlines mandatory.
• Exceptional interpersonal and communications skills and ability to cope with a variety of situations and manage several accounts without difficulty also required.
• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Bilingual (French)
• Excellent interpersonal skills
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task & follow up
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct
• Hours Required: Monday to Friday 8:30AM to 5:00PM or as needed

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.