What are the responsibilities and job description for the Customer Experience Advisor position at National Express Wash HoldCo LLC?
What you’ll be doing:
- Greet customers warmly and provide assistance during their purchase decision and throughout their store experience.
- Address customer inquiries, concerns, and complaints professionally and promptly.
- Provide detailed information on car wash services, memberships, and promotions.
- Educate customers about the benefits of various service options and upsell where appropriate.
- Achieve sales targets and contribute to the overall revenue goals of the car wash.
- Ensure a clean, safe, and welcoming environment for customers.
- Assist with the daily operation of the car wash, including managing transactions and handling card payments.
- Perform routine maintenance checks and ensure equipment is functioning correctly.
- Collaborate with team members to ensure efficient operations and high service standards.
- Build and maintain strong relationships with customers to encourage repeat business.
- Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively.
- Follow up with customers as needed to resolve issues or address concerns.
- Work collaboratively with team members to ensure high service standards and efficient operations.
- Contribute to a positive team environment and support colleagues in achieving common goals.
What you’ll bring to the team:
- Strong interpersonal and communication skills, with the ability to engage and build rapport with customers.
- Proven ability to meet or exceed sales goals and drive customer satisfaction.
- Excellent problem-solving skills and the ability to handle customer complaints with professionalism.
- Detail-oriented with a strong commitment to providing exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun.
- Basic computer skills and familiarity with point-of-sale systems.
El Car Wash Benefits:
- Full Comprehensive Benefits
- 401K Retirement Savings Plan with a 4% Match! FREE Money!!
- On-the-Job Training and Career GROWTH
- Pet Insurance
- Work-Life Balance
- Mental Health Days
- Paid Time Off
- Paternity Leave
- Tuition Reimbursement
- Neurodivergent Hiring Program
- FREE Car Washes!
A little bit about us:
El Car Wash, one of South Florida’s fastest-growing companies, is expanding into Michigan and looking for new team members. We offer a flexible career with above-industry-average income and excellent potential for long-term growth. Founded in 2011 and based in Miami, El Car Wash is the leading express car wash operator in Florida, with over 40 active locations and plans for more than 40 additional sites by 2026. We are proud to be the Official Car Wash of the Florida Panthers, and partners with the University of Central Florida Athletics, Baptist Health, AdventHealth, and many other local organizations. In Michigan, we are the Official Car Wash of the Detroit Lions and collaborate with various groups across our markets. Our unlimited wash program, high-quality products, exceptional customer service, and eco-friendly approach have made us the top car wash company in Florida, and soon, Michigan.
