Parts Manager

Parts Manager (Surprise, AZ)

At NIRVC, our Parts Managers are responsible for managing parts operations to ensure the highest level of external and internal customer satisfaction, while maximizing return on investment through parts sales, inventory control, and expense management. This role involves optimizing parts department processes, attracting, retaining, and effectively engaging department personnel.

Duties & Responsibilities:

• Co-develop and execute the Parts Department business plan, aligning it with the organization's financial and operational objectives.
• Monitor and report on departmental goals on a monthly or as-needed basis.
• Develop, communicate, monitor, and enforce the use of Standard Operating Procedures (SOP) to ensure an efficient and effective Parts Department that guarantees customer satisfaction.
• Manage and support internal systems for timely ordering and delivery of parts, including tracking part shipments, receiving/warehouse management, and internal communication to meet customer expectations.
• Maintain relationships with all parts suppliers (internal and external).
• Maintain an accurate parts inventory control system, including physical inventories and regular cycle counts.
• Ensure parts availability for the most frequently used parts to help service; make recommendations and/or modifications as needed.
• Ensure all parts warranty and return claims are submitted within the required time frame.
• Maintain records of parts purchase, receipts, inventory relief, warranty, and damage inventory to provide audit trails.
• Monitor and report on parts movement and trends.
• Maintain a clean and safe work area in the parts rooms.
• Conduct regular safety meetings.
• Perform quarterly inventory review to return non-used parts to manufacturers.
• Prepare reports for management.
• Review Open P.O. Report weekly to ensure accuracy and follow up on back-ordered parts and out-of-date purchase orders.
• Regularly communicate with the GM, Service Manager, and Service Advisors regarding vendor issues, back-ordered parts, damage, and warranty repairs.
• Meet performance, productivity, and efficiency standards.
• Manage recruiting, staffing, and employee development activities for employees reporting to this position.
• Conduct regular employee 1:1’s and address any performance issues in a timely manner.

Qualifications:

• 5 years of parts/inventory management experience. RV Parts Experience preferred.
• Minimum of 3 years of supervisory experience (previous experience supervising a parts department).
• Consistently exhibit a high level of customer service skills (internal and external).
• Basic understanding of financial principles relative to Parts Department operations.
• Computer skills including MS Office, Inventory control systems, and Purchasing systems.
• Strong multi-tasking and organizational skills.
• Professional and experienced in lean manufacturing, sourcing, parts management, team building, internal and external communications.
• Quick grasp and application of new information, ability to analyze and interpret internal and external data/reports.
• Possession and maintenance of a valid driver's license with an acceptable driving record.

What We Offer: At National Indoor RV Centers, we believe in investing in our employees and providing a supportive work environment. We offer the following benefits:

• Medical, Dental, and Vision insurance available from the 1st of the month following start date.
• Voluntary supplemental benefits, including STD, LTD, Life, Accident, and Critical Illness coverage.
• 401K plan
• Over 100 hours of paid time off (PTO) in the first year.
• 4 paid holidays and 40 hours of Floating Holiday.
• Industry-leading pay.
• Brand new facilities.
• Advancement opportunities.

National Indoor RV Centers is an EOE Employer (EOE)

All applicants must successfully pass pre-employment testing, including background checks, MVR, and drug screening.