What are the responsibilities and job description for the Repair Technician position at National Pool Partners Inc?
- Positive
- Customer-centric with a passion for serving others and delivering results
- Self-starter
- Reliable and looking to grow in a fast-paced business
- Working for a dynamic company with a people-first culture
- Medical benefits, including company-paid dental
- 401k with Company match
- Tremendous opportunities for growth and development
The Experienced Pool Repair Technician will be responsible for general pool repair and maintenance, including, but not limited to, pool equipment, pool plumbing, and low-voltage wiring. Pool Repair Technicians are customer-facing and are expected to approach each job professionally to maintain our high standard of customer care.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Diagnose, repair, and install pool equipment at customer locations.
- Thoroughly evaluate customer pool equipment and identify needed repairs or upgrades in equipment.
- Meet with and explain to customers needed repairs, providing options to customers for solving their pool issues.
- Communicate with customers in advance of arriving at their home.
- Properly document jobs and work performed using mobile company technology.
- Quickly and clearly communicate internally and with office and supervisor through email, messaging applications, or in-person.
- Assist in technical training for service department and other repair techs, if needed
- Safely drive the company vehicle to appointments at customer’s location
- Perform truck inspection weekly and notify mechanic of any issue that arises in real-time.
- Maintain parts, equipment, supplies, and chemical stock inventory levels in the vehicle.
- Work with office staff to ensure high degree of accuracy with regards to accounting and billing
- Improve processes and come up with innovative ideas to help us grow to the next level.
- Present yourself in a professional manner always.
- Perform other duties as assigned.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Diagnose, repair, and install pool equipment at customer locations.
- Thoroughly evaluate customer pool equipment and identify needed repairs or upgrades in equipment.
- Meet with and explain to customers needed repairs, providing options to customers for solving their pool issues.
- Communicate with customers in advance of arriving at their home.
- Properly document jobs and work performed using mobile company technology.
- Communicate quickly and clearly internally, with the office, and with the supervisor through email, messaging applications, or in person.
- Assist in technical training for the service department and other repair techs, if needed.
- Safely drive the company vehicle to appointments at the customer’s location.
- Perform truck inspection weekly and notify the mechanic of any issue that arises in real-time.
- Maintain parts, equipment, supplies, and chemical stock inventory levels in the vehicle.
- Work with office staff to ensure a high degree of accuracy with regard to accounting and billing.
- Improve processes and come up with innovative ideas to help us grow to the next level.
- Present yourself in a professional manner always.
- Perform other duties as assigned.
Education, Licensure, and Experience Requirements:
- High School Diploma or GED required
- 2-years’ experience in equipment pool repairs is required
- A high degree of mechanical aptitude and strong knowledge of swimming pool operation systems is required
- Familiarity with the different manufacturers/brands of equipment
- Able to pass a pre-employment background check, drug test, and motor vehicle report
- Valid license, 3 years verifiable driving history, and clean driving record
The Pool Repair Technician will be responsible for general pool repair and maintenance, including, but not limited to, pool equipment, pool plumbing, and low-voltage wiring. Pool Repair Technicians are customer-facing and are expected to approach each job professionally to maintain our high standard of customer care.
